Heartland Toyota Auto Repair Service

Thank you for having my car done in a prompt manner and helping with the blue tooth phone sync!!

Dustin was incredibly helpful, polite and quick with the services I was getting. I was expecting to be in for a half day and Dustin made it a priority to get things done quickly as I had my two young kids with me.

Donalds is great. Only thing I had was that the oil reset light was not reset by the technician.

Ryan Horn is great and assisted me remarkably.

Professional and fast, waiting area well set up for social distancing. Great overall service.

Michael was superb. He knew what was required, had an almost perfect time estimate, and handled the entire experience with poise, knowledge, and care. He is a very positive asset to Heartland and my experience with him only reinforces my intention to return for all of my Toyota service needs.

Nice work. Thank you

Thank you for all the hard work! Much appreciated!

Great Job Toyota team!

Took a little longer than anticipated for such a small job.

He was very helpful and let me know that the Parts department was open.

He was very courteous and helped us in a timely manner.

Chet is prompt, courteous and explained the check on my car to me. I am very pleased with the service! Toyota!

I was given an appointment last week to appear at Heartland do you have a spare key made for my RAV4 SUV. I was informed that the job will take approximately $160 to complete. It could’ve been very easy for whoever made the appointment to check if there was sufficient stock in order to on August 25 to make the key. Perhaps it is a systemic problem rather than an individual failure, but when I showed up for my appointment after driving from Gig Harbor, the service representative Michael informed me that there were no keys available to make the spare and that I needed to come back another day. Michael apologized and informed me that I could come in the next day without an appointment and he would make sure that the job would be done within an hour. Michael also informed me that rather than $160, the job would cost $260. I was not told the full amount of the cost to simply make another key. Unfortunately, this is not the first time that I have been required to come back to Bremerton because Heartland did not have an adequate supply of parts to do relatively simple job. I certainly hope tomorrow will be much better.I have patronize Heartland since I obtain the vehicle last year due to favorable recommendations from my son-in-law. I will be looking for another service center closer to Gig Harbor after this disappointing experience.

Very professional and friendly

Ryan Horn did a magnificent job and work hard to meet my needs.....thank you for taking care of my vehicle..

Always exceptional.

Ryan did a great job! He is an asset to your staff. Thank you so much, Joyce B

Ryan was amazing!

Mike was friendly and efficient! Made sure I understood everything! Mike remembered me with my vehicle- today I brought in my husband’s truck!