We were on vacation in the area, and despite being backlogged for maintenance and repair work, Dustin was able to induct our Tacoma and have the team work on it as time permitted. The technicians then identified an intermittent fault and quickly corrected it. Awesome!
8/11/2020
Ellen W. VERIFIED CUSTOMER
We usually have very good service when we come in.
8/11/2020
Patricia S. VERIFIED CUSTOMER
Thank you Donnie, see you in the AM to complete the recommended work. Patty **** and Terry Mills
8/11/2020
Deana D. VERIFIED CUSTOMER
My appointment was at 2pm and Car wasn’t done until after 4:30pm.
They also didn’t change the cabin or air filters like they said they would.
When I said I was dropping my car off she made me feel like I didn’t have enough time and if I was coming back (this was at 2pm) and I said yes what time do you close? She said 4:30pm, I come back at 3:45pm thinking my car was done.. very disappointed, considering the filters weren’t even changed since she said they would be. They even told me my previous service I should have gotten them changed this service! Usually I am satisfied with services. Not this time.
8/11/2020
Virginia H. VERIFIED CUSTOMER
No prob
8/11/2020
Laura H. VERIFIED CUSTOMER
Austin stepped up to help me because the guys who normally handle this service were both busy. I would have had a much longer wait. I am very satisfied with him
8/11/2020
Howard H. VERIFIED CUSTOMER
The service was completed MUCH sooner than expected. Thank you!
8/10/2020
Cheryl B. VERIFIED CUSTOMER
Breanna was awesome! My car was leaking oil when I got home. My husband had to crawl under the car to fix it
8/10/2020
Marc R. VERIFIED CUSTOMER
Super happy with the service I received.
8/10/2020
Kevin K. VERIFIED CUSTOMER
The original plan to fix my vehicle's problem didn't work. The new plan to fix the problem is still being discussed.
8/9/2020
Michael E. VERIFIED CUSTOMER
Brianna handled the transaction in a professional manner. She handled the missing loyalty service contract that I had purchased in July. Finance department had not yet enter it for some reason. I have had my Rav serviced since I purchased it new in 2015 at Heartland.
8/9/2020
Chester B. VERIFIED CUSTOMER
Dustin is so efficient, he even had me write my Ro. He smells good also. And that hair! Wowwy!
8/9/2020
Ricki D. VERIFIED CUSTOMER
Chester was the best. Wish my car got vaccumed though
8/9/2020
Kevin K. VERIFIED CUSTOMER
Although the problem with the vehicle hasn't been resolved yet, I have been very satisfied with Mike's efforts.
8/8/2020
Barbara R. VERIFIED CUSTOMER
The service advisor in the same cubicle with Michael Smedley was not wearing a mask when I checked out about 2:30 PM. He and his clients were discussing the Covid ffalse hoods His Clients were not wearing masks either. This is an enclosed space Covid flu is contagious through aerosol transmission. The three of them put people at risk for contagion.
8/8/2020
Albert G. VERIFIED CUSTOMER
Always been greatly satisfied.
8/8/2020
John B. VERIFIED CUSTOMER
Very pleased
8/8/2020
James S. VERIFIED CUSTOMER
Mike is the best.
8/8/2020
Tami B. VERIFIED CUSTOMER
Dustin is the best. He’s always on top of everything. A+