Michael answered my questions, looked up my loyalty plan, made price adjustments as needed. Just bought new tire so rotation not needed, had oil change and new wiper blades still available on t he plan. Helped me in when to bring car back for next oil change. All done in friendy, quick and positive manner. Had fun.
4/21/2021
Ann C. VERIFIED CUSTOMER
Great experience! Honest about wait time but made extra effort to see the job got done in the trine frame that was quoted to me. He went above and beyond during a very busy service day. Thank you Matt for your kindness...
4/21/2021
Alex H. VERIFIED CUSTOMER
Quick and transparent
4/21/2021
Jakob S. VERIFIED CUSTOMER
Greg was awesome! Super helpful and got me out of there when I needed to.
4/21/2021
James L. VERIFIED CUSTOMER
My only frustration was the length of time it took. I was told it would be about and hour, but it was over two hours. No additional issues caused the delay. This was not due to Matt’s handling, I feel it was more of an overbooking of jobs...
4/21/2021
Sandy M. VERIFIED CUSTOMER
Great service!
4/21/2021
Cody G. VERIFIED CUSTOMER
Thanks for the speedy and hassle-free service
4/21/2021
Steven S. VERIFIED CUSTOMER
Patrick was very personable and professional..... I had a great experience! Thank you.
4/21/2021
Domenick B. VERIFIED CUSTOMER
Quick and friendly service explained process and everything went quickly excellent service
4/21/2021
Christopher C. VERIFIED CUSTOMER
I brought my car in for an oil change. 69.99. Then agreed to the multipoint inspection for total bill of 89.99. Then I gave a promotional to the salesman mailed to me that offered a complimentary multipoint inspection while the car was in the shop. I forgot that I had it with me when I first arrived. He said it would still be 89.99 but that he would read the promotional again. Then at payment he said he applied the promotional and the bill was 87. I questioned why it wasn’t 69.99 before tax. He said it was 20 off of 107. Then I said he never said the multipoint inspection took the bill to 107 but 89. He resisted so I requested the manager who never spoke with me but reduced the bill with tax to ~77. I felt like the salesman was dishonest and disrespectful.
4/21/2021
Robert P. VERIFIED CUSTOMER
Great job thank you.
4/21/2021
Lynn R. VERIFIED CUSTOMER
I sat for 3-3 1/2 hrs only saw Michael for 15 mins but he got the job done in a professional manner
4/21/2021
Henry G. VERIFIED CUSTOMER
????
4/21/2021
Stephen S. VERIFIED CUSTOMER
Customer service was amazing. I apologize I don’t remember the team members name. Thank you
4/21/2021
Kathleen P. VERIFIED CUSTOMER
The service was fine. However, I noticed a car that turned out to be mine sitting in across the parking lot for about an hour before I went in to check on my car. Patrick was on the telephone regarding another customer and let me know that it was, in fact, my car that had been completed and sitting in the lot but he had been busy. I waited an additional 15 minutes for him to complete his call. I understand that customer service reps get busy but there should be a way to pass off the paperwork to someone else so customers don’t have a prolonged wait. After almost 4 hours, the addition wait was frustrating.
4/21/2021
Richard B. VERIFIED CUSTOMER
Appreciate the care and assistance provided by Heartland and Ryan.
4/21/2021
Gerald M. VERIFIED CUSTOMER
Mike is great to work with, he goes out of his way to answer every question and be helpful. The work was done quickly, thank you. Also, the mocha stand is very handy.