Ryan was outstanding. Out of my 5 plus years of doing business with you Ryan was a stand out. This young man should be asked to train the rest of your staff his customer service. He went out of his way to point out information pertaining to my vehicle. And the services I still have left on my prepaid mechanical services. Hasslewood Toyota should be very proud to have an employee like this representing their company.
4/18/2021
Patrick M. VERIFIED CUSTOMER
Ryan always goes above and beyond! This was not the first time I have had him as a service advisor, and he is the same every time! Professional, courteous, funny, and looks out for me. I hope that if I ever get another service advisor that they perform to the level that Ryan has set!
4/18/2021
Sherry B. VERIFIED CUSTOMER
Everything went flawlessly as expected.
4/17/2021
Dwight M. VERIFIED CUSTOMER
Chet was a pleasure to work with. He is professional and courteous.
4/17/2021
William C. VERIFIED CUSTOMER
The quality assurance questions after checking in with service was new and a little weird. Pushing the upgrade program when someone just wants there vehicle serviced could go. I guess I just wasn’t expecting it.
4/17/2021
Charles R. VERIFIED CUSTOMER
Ryan was a great help, I came in when the power was having problems and Ryan made sure to have a appointment reschedule and set before I left. The printers weren't working so he emailed me from his personal email notifying me of the appointment, I was very happy with how he handled everything it was greatly appreciated
4/17/2021
Jean H. VERIFIED CUSTOMER
ALL WENT WELL!!!
I appreciate the good service in all areas.
Thank You All!!
4/17/2021
Katherine K. VERIFIED CUSTOMER
Matt exceeded all my expectations!
He is a real asset to Heartland Toyota
4/17/2021
Alyssa W. VERIFIED CUSTOMER
Great customer service, very friendly and helpful.
4/17/2021
Denise P. VERIFIED CUSTOMER
Mike did a great job keeping me up on the status of my car repair. Thanks!
4/17/2021
Mike W. VERIFIED CUSTOMER
Austin Newell is a very thoughtful, knowledeable and able service advisor. I would put my trust in him without hesitation in the future.
4/17/2021
Ariana . VERIFIED CUSTOMER
Super informative and helpful
4/17/2021
Fred F. VERIFIED CUSTOMER
Mike was superb. Every experience I have had with Heartland Toyota has been outstanding.
4/17/2021
Terry A. VERIFIED CUSTOMER
I alway am They are always very polite thank you again
4/17/2021
Mike M. VERIFIED CUSTOMER
Great job
Thank you
4/17/2021
Andrea M. VERIFIED CUSTOMER
I was in and out with no complications and Chester was friendly and no nonsense. Thank you.
4/17/2021
Richard W. VERIFIED CUSTOMER
Dustin was awesome. He took the time at closing the evening before service to provide an estimate, time frame and commitment to update via phone the morning of our service.
He's a good man!
Ps... I couldn't complete the follow-on survey. It hung up on the first page asking to select all that apply. There were 4 options.
4/16/2021
Tom T. VERIFIED CUSTOMER
Austin was efficient, personable, knowledgable and polite with a sense of humor.
4/16/2021
Nancy L. VERIFIED CUSTOMER
Always a pleasure talking with Austin. He’s polite, knowledgeable and easily explained the future work my car will be needing. Excellent service!
4/16/2021
Diana F. VERIFIED CUSTOMER
Patrick is AWESOME! He listened to my concern and offered the best and practical solution. Mahalo! I trust Heartland Toyota with my FJ CRUISER Everyone is friendly and genuine