At first I was told my seat heater could be fixed with a part and O paid for the part and labor to diagnose (which I thought was high for the labor) later I was contacted and told that part was not available and It would cost me more than double to buy the whole unit. I was not offered any accommodation in an adjhstnent in the cost or help in fixing my problem in a more affordable manner.
4/8/2021
Regina A. VERIFIED CUSTOMER
Everything was super, including obeying Covid instructions.. The wait short. Staff polite.
4/8/2021
Bob M. VERIFIED CUSTOMER
I’m satisfied, thank you.
4/8/2021
Michael T. VERIFIED CUSTOMER
Kept in touch with us and very helpful. Overall great experience.
4/8/2021
Robert F. VERIFIED CUSTOMER
Austin was courteous and professional. Thank you for the great service.
4/8/2021
Donna T. VERIFIED CUSTOMER
Matt is very nice and friendly. I appreciated that he listened to me. The service was quick and well done I think as I haven’t driven any.
4/8/2021
Zachery C. VERIFIED CUSTOMER
Great service and super rapid! Knocked out an oil change, tire rotation and addressed a recall in about an hour. Very efficient and everyone is always very nice and considerate of customer needs. Thanks team!
4/8/2021
Robert D. VERIFIED CUSTOMER
As always, Dustin did a great job to ensure my 2003 RAV 4 is serviced properly. Thanks Dustin!
4/8/2021
Makena F. VERIFIED CUSTOMER
She was very welcoming, best customer service I have had there in years!!
4/8/2021
Kevin B. VERIFIED CUSTOMER
Matt was very helpful as was Rey who handled our paperwork. My wife and I were pleased with the service we received.
4/8/2021
Patricia S. VERIFIED CUSTOMER
Matt is the best service advisor. He has been so helpful assisting us and looking for solutions. We will see you soon! Patty **** and Terry Mills
4/8/2021
David D. VERIFIED CUSTOMER
I appreciated Chet meeting me at my car upon arrival and getting started right away. Then, Chet found me in the coffee lounge when the car was ready. Great customer service!
4/8/2021
Kristina M. VERIFIED CUSTOMER
Thanks for the great service. It was a busy day but service was still personal and relatively quick.
4/7/2021
Joseph R. VERIFIED CUSTOMER
Austin was great!
I was under the impression that I would have an oil change for 5000, but it seems Toyota wants you to bring your car in for what? To rotate tires?
Also, it was quite busy today. Almost all the seats in the two waiting areas were full including the cafe. Can you tell me why you allow three women and a man to sit in there not wearing masks when you have signs posted that wearing masks are mandatory? Of course, Heartland Toyota doesn’t want to get their customers angry by asking them to wear a mask because it is mandated by WA law.
So you’d rather run the risk of exposing the rest of us.
Your service people walked through many times in the hour I was there and no one said a word. Terrible business practices just to make a buck.
4/7/2021
Beverley T. VERIFIED CUSTOMER
Austin was very helpful...nice to see that there are still business people who keep a watchful eye to make sure customers don't wait for a long period of time.
Thank you
4/7/2021
Mark B. VERIFIED CUSTOMER
None
4/7/2021
Jeanne O. VERIFIED CUSTOMER
Jeanne’s husband Robin was happy with the overall service at Heartland Toyota. I did have to drive back to Heartland Toyota to see Patrick after noticing that the mileage in and out on my service receipt was not correct. The next service windshield cling had the incorrect mileage and the next service month was incorrect, too. Patrick provided me a new receipt and new next service windshield cling with the corrections made per my markups. I told him I keep accurate records on all three of my vehicles.
4/7/2021
Leeann K. VERIFIED CUSTOMER
No appointment... But easily fit us in. My husband and I are both medically fragile. Mike made sure we were both comfortable while he had our vehicle diagnosed, a new battery installed, and sent us on our way. He was very professional. And kind.