Patrick was so friendly and helpful. He was responsive and explained everything well. Thank you!
4/3/2021
Robert B. VERIFIED CUSTOMER
Was informed work would be complete by 11:30. At 11:40 I found my truck in the lot with work completed and representative sitting alone at his work station typing into his computer. Another representative asked if he could help and processed me out.
4/3/2021
Deborah S. VERIFIED CUSTOMER
Matt was very helpful, and very friendly! Would highly recommend him to anyone needing service.
4/3/2021
George C. VERIFIED CUSTOMER
Chester was great.
Why didn’t Toyota email me about recall on my Avalon airbags???
I informed Chet that I will have to scheduled an appt some other day because of prior commitments.
Other than that, oil service went well.
Thanks
4/3/2021
Russell C. VERIFIED CUSTOMER
Very Happy
4/3/2021
Chad B. VERIFIED CUSTOMER
Mike was great. I appreciate the status updates.
4/3/2021
John B. VERIFIED CUSTOMER
Always a pleasure, always!
4/3/2021
Josephine L. VERIFIED CUSTOMER
I had pleasant experience with Patrick at Heartland Toyota. He explained the service warranty coverage of my new highlander well. Thank you.
4/3/2021
Kimberly R. VERIFIED CUSTOMER
Super friendly! Done within given time frame. Very happy with the service here.
4/3/2021
Lynn K. VERIFIED CUSTOMER
Mike handled my appointment with a safety recall very well. He also suggested to do a 10,000 check up and 15,000 tire rotation. This was very important as we have an upcoming road trip planned. Would recommend Heartland Toyota and Mike to any Toyota owner.
4/3/2021
Nancy F. VERIFIED CUSTOMER
I was just having the airbag replaced (recalled) and did not expect the complimentary check-up. Thanks!
4/3/2021
Avery B. VERIFIED CUSTOMER
Great service!
4/3/2021
Fran T. VERIFIED CUSTOMER
Austin was excellent! Friendly and kept me informed!! Thank you for the great service!!!
4/3/2021
Jason J. VERIFIED CUSTOMER
Bree was great to work with! Very helpful and informative
4/3/2021
Richard C. VERIFIED CUSTOMER
Thank you for caring and taking care of us.
4/3/2021
Mark V. VERIFIED CUSTOMER
He was very professional and helpful with all my questions. He seems to be an asset to your company and a great person to help others.
4/3/2021
Amybeth F. VERIFIED CUSTOMER
Dustin did an outstanding job.
4/3/2021
Ashely H. VERIFIED CUSTOMER
I brought my car in right after my purchase while it was still under factory warranty because I had water in my spare tire compartment. I was told there was nothing that could be done. I brought it again because there was water in the spare tire compartment and was told it was going to cost me nearly $350 to fix the issue because it was not covered by my warranty. Only when I said I would not pay for that and would find my own less expensive solution, was the issue fixed at no cost. I appreciate Mike taking care of it, however I should not have been responsible in the first place. I paid $36,000 for a brand new car and within 3 months I found an issue that was not caused by me. If I find water in my spare tire compartment I will be bringing it back again.
4/3/2021
Lynne K. VERIFIED CUSTOMER
Pleasant, polite, thorough, informative....no change ir improvement necessary. Keep up the good work!