I throughly enjoy working with Mike Smitley. He takes great care to help me figure out what needs to be done to keep my vehicle safe. I want to say thanks for having the free beverages.
4/2/2021
Tova W. VERIFIED CUSTOMER
Great work
4/2/2021
Michael S. VERIFIED CUSTOMER
Patrick did an awesome job, above and beyond. Great service department.
4/2/2021
Samantha M. VERIFIED CUSTOMER
Really appreciate his professionalism and help.
4/2/2021
Mike R. VERIFIED CUSTOMER
You guys are awesome!
4/2/2021
Jonathan Z. VERIFIED CUSTOMER
I arrived and was 1st in line, I waited 20 minutes before I could even speak to someone to check in. I was then told my simple oil change would take an hour. It took 90 minutes.
2 hours at the dealership for a simple oil change that i scheduled 2 weeks in advance is unacceptable. Even though I have prepaid maintenance, I will not be returning. This has become standard practice at your maintenance department. You have lost my business for good.
4/2/2021
Laura . VERIFIED CUSTOMER
Greg was very pleasant to deal with! A real treat!
4/2/2021
Annette J. VERIFIED CUSTOMER
Good experience, fast and friendly service
4/2/2021
K P. VERIFIED CUSTOMER
No big deal. I just wanted to point out that your rep never called me back to let me know the car was ready.
4/2/2021
Tim T. VERIFIED CUSTOMER
Very polite and attentive service. Everything was shielded out clearly before services were performed. Thank you
4/2/2021
Patricia T. VERIFIED CUSTOMER
Everyone was helpful and courteous. I’m so happy I chose Heartland Toyota for my Toyota needs. It’s a quality place.
4/2/2021
William G. VERIFIED CUSTOMER
Great job.
4/1/2021
Robert M. VERIFIED CUSTOMER
I drive from Gig Harbor and it will be 5 trips to resolve a problem. Greg Hulse was my service rep yesterday and he was very professional and attentive.
4/1/2021
Cory W. VERIFIED CUSTOMER
Matt was very efficient in checking my vehicle in and he did a great job of keeping me informed about the progress. He also took the time to discuss upcoming service that would be needed. My car was returned to me clean and running beautifully.
4/1/2021
Joseph B. VERIFIED CUSTOMER
Came back for a second time due to the mass recall issue with my 2020 RAV4 XLE hybrid gas tank. I was still not getting what was expected range wise. I got the run around story that was previously said before, that I just need to drive the vehicle and check back in. Now they are saying the same thing coming from the assistant service manager.. Ridiculous. I’m going to corporate for this matter.
4/1/2021
Jerry V. VERIFIED CUSTOMER
Good job
4/1/2021
Joseph D. VERIFIED CUSTOMER
Greg was professional & personable, informative & straight forward without overly pushing recommendations, willingly finding answers when he didn’t have them immediately at hand. Thanks, Greg.
4/1/2021
Devin L. VERIFIED CUSTOMER
Exceptional Customer Service????
4/1/2021
Robert H. VERIFIED CUSTOMER
Sounds good
4/1/2021
Joyce V. VERIFIED CUSTOMER
I look forward to sharing my disappointment with your service.