Both Theresa and Austin did an outstanding job: both had effusive personalities, used humor well and maintained eye contact. They were knowledgeable to the point that it requires favorable comment!
3/24/2021
Trish T. VERIFIED CUSTOMER
Breanna was friendly and knowledgeable. She communicated how long it would take and was accurate! Great customer service skills!
3/24/2021
Shanna P. VERIFIED CUSTOMER
Matt made the entire process fast and easy. I really appreciate his level of customer service.
3/24/2021
John F. VERIFIED CUSTOMER
Thank you
3/24/2021
Carolyn V. VERIFIED CUSTOMER
You still have my car and no one is letting me know what you are doing.
3/24/2021
Bill S. VERIFIED CUSTOMER
Professional
3/24/2021
Terry C. VERIFIED CUSTOMER
Everything went very well. Thanks for making sure everything went smoothly.
3/24/2021
Carrie E. VERIFIED CUSTOMER
Service was fine but pickup experience was unnecessarily long.
3/24/2021
Bonnie I. VERIFIED CUSTOMER
It was very good.
3/24/2021
Susan C. VERIFIED CUSTOMER
Every thing wentvreally well! Patrick keot we well informed about what was happening, even got my recall all done in one visit and it was completely before he said it would be! Excellent treatment today! Thanks!
3/24/2021
Beatrice W. VERIFIED CUSTOMER
Great customer service
3/24/2021
Tom M. VERIFIED CUSTOMER
Alicia was very nice and did a great job explaining the service that scheduled and what was completed
3/24/2021
Sheila L. VERIFIED CUSTOMER
Have Greg Hulse text me for a brake system flush; I didn’t enough time today.
3/24/2021
Haley L. VERIFIED CUSTOMER
Bre was very friendly, knowledgeable, and communicated well with updates. Thank you! —Haley L
3/24/2021
Victoria K. VERIFIED CUSTOMER
Scheduling, checking in and getting work done was easy! Ryan was very helpful. While my vehicle was waiting to be vacuumed before going back for work, it was rear ended by another customer. The response I was met with was pretty phenomenal! These guys (Scott, Ryan, Chris) jumped to help, and make sure all involved were okay. They even got my vehicle to the body shop for the work to be done- and I was informed by text messages every step of the way. Ryan even drove me back to work. I didn't have to do a thing! There isn't much better customer service than that!
3/24/2021
Alfredo C. VERIFIED CUSTOMER
Patrick was respectful and provided prompt notification of vehicle status. The steps install was done well! Thank you!
3/23/2021
Clarine J. VERIFIED CUSTOMER
He was courteous and prompt in addressing my scheduled appointment. He answered all of my questions to my satisfaction. He is an important asset to Heartland Toyota Service Department.
3/23/2021
Bruce M. VERIFIED CUSTOMER
Thanks Matt
3/23/2021
Alain M. VERIFIED CUSTOMER
Waited 4.5 hours. Wasn’t notified that work was completed earlier, had to find out by noticing my vehicle parked outside. Noticed everyone else waiting had someone approach them in person when their vehicle was ready.
3/23/2021
Elenita P. VERIFIED CUSTOMER
I and my wife highly impressed the service agent helped us, that is Ryan Horn. We really had an emergency. I had a conflict with a rock while trying to maneuver a difficult driveway. I changed the to the temp tire, but I did not want wife do drive to work with the temp tire on our car. We went to Toyota and we got Ryan as our service agent and I explained to him about our situation and I did not have an appointment, Ryan said he would work us in. He told us that it would probably take up to three hour, we said that it would be alright.He did not have to do that.He also kept us updated with progress of work on our car. That is why I we are highly impressed with Ryan, because he went above and beyond of what was expected of him.Thank you for having such an excellent agent in Ryan. William Pence.