Matt took the time to explain everything and listened to my questions. He was apologetic for the wait and was very efficient. After working with Matt I have more confidence that when I’m told something needs to be done on my car, he’s being honest! Being on a limited budget that is very important to me! I also like that he can provide continuation of service. That way I don’t have to tell my story over and over and I have someone who knows me and my car if I have questions.
Great job Matt!
3/19/2021
Peter B. VERIFIED CUSTOMER
I’m so excited, I’m speechless
3/19/2021
Susie F. VERIFIED CUSTOMER
He has a great energy that would make everyone feel welcomed
3/19/2021
Tabitha . VERIFIED CUSTOMER
The survey received via text pertains to Breanna but when I click on the link the question is about my overall satisfaction with Heartland Toyota? Those are two different things entirely. I would ONLY work with Breanna and no one else. Heartland Toyota however, and the process for servicing my car, is a total cluster. The process completely ignores my time. I have taken a total of 7 hours out of my workday this past week to bring my car in, on a brand new purchase, and both times, it was not done. The service process itself, NOT Breanna, is so broken and inefficient that I’ve thought about returning my car and going with another brand (this is my first Toyota). Or driving back to Bellevue Toyota where it was originally purchased, just to be sure it gets fixed this time. It’s ridiculous. And all of this is under warranty, but the hoops I’ve had to go through, and your service people, to prove I have a warranty, and actually get the car serviced, or get a rental, makes me feel like the warranty is a scam.
3/18/2021
Marisa S. VERIFIED CUSTOMER
I appreciate the service department and Austin for make sure the issue I was having got fixed! I received updates and was given to explanations in a timely manner when ever my car was getting looked at.
3/18/2021
Michael C. VERIFIED CUSTOMER
Only thing that could be offered is a car wash.
3/18/2021
Mary M. VERIFIED CUSTOMER
Great customer service. Work completed on time. Overall assessment of future service needs appreciated.
3/18/2021
Tom K. VERIFIED CUSTOMER
Awesome
3/18/2021
Monica M. VERIFIED CUSTOMER
Breanna was awesome! I asked about some of the services I had signed up for and she printed out the exact information I needed - super helpful and I really appreciated it.
3/18/2021
Tane S. VERIFIED CUSTOMER
Mike is very personable, funny, and kind. Excellent customer service!
3/18/2021
David E. VERIFIED CUSTOMER
Best dealership I’ve ever bin to. Everyone was very professional and friendly and all work was done in a timely manner.
3/18/2021
Richard G. VERIFIED CUSTOMER
You have a great team from your young greeter all the way up. Spoken by a Lexus owner from their first model until this year.
3/18/2021
Linda W. VERIFIED CUSTOMER
Breanna Stevens was very efficient, knowledgeable and friendly. She should get a pay raise or a bonus or promotion. She’s a sharp young woman.
3/18/2021
Peter B. VERIFIED CUSTOMER
Always a pleasure to deal with Rian , meets you with smile, and very professional, ( he gets it done) I’ve been lucky to get him every time I need service.
3/18/2021
T'Lea C. VERIFIED CUSTOMER
I dropped my car off after hours for an appointment at 7:45 am the next day. Instructions weren't clear as to where to leave my car and what information to fill about when arriving. Some how my key in the drop box was over looked and my car wasn't worked on all day. I called at 430pm asking for an update and that's when they realized my car hadn't been touched. Ryan was very apologetic and very nice about it and worked on it first thing this morning. Just wish there would have been better communication. Hopefully this doesn't happen for my next appointment
3/18/2021
Steven S. VERIFIED CUSTOMER
Well done 1 hour 20 minutes
3/18/2021
Augustine L. VERIFIED CUSTOMER
Chester Bradley did a great job assisting me with my vehicle. He is knowledgeable, professional and courteous. Thank you again.
3/18/2021
Bernadette I. VERIFIED CUSTOMER
Most of the employees are friendly. Mr. Bradley is helpful. I trust Toyota because I know you guys do not take advantage of me being an older woman and you guys are honest and really help the customers. May God’ Bless You all
3/18/2021
Andrew B. VERIFIED CUSTOMER
Aliases you’re service writer is remarkable, my favorite
3/18/2021
Bill H. VERIFIED CUSTOMER
Thanks got me in early and fixed the problem
Nice work.
You could show those guys at West Hills Honda a thing or two!