My wife’s RAV4 was serviced this morning (3/17). Yesterday I called the service department to let them know that my son would be bringing the vehicle in and I requested that the service department call me so that I could provide my credit card payment info over the phone so my son wouldn’t have to pay for the car service. The person I talked to said no problem and put a note in the service ticket for my request. My son brought the car in, the service got done, nobody checked the note in the ticket and my son ended up paying for it. Really not happy about that.
Sean H
3/17/2021
Juditha H. VERIFIED CUSTOMER
Thank you for the great service.
3/17/2021
Marvalee N. VERIFIED CUSTOMER
Courteous treatment by everybody. Very efficient employees. Appreciated texts to tell me when car was being worked on.
3/17/2021
Mary W. VERIFIED CUSTOMER
Thank you for providing consistently good service.
3/17/2021
Erin Y. VERIFIED CUSTOMER
Mike was absolutely wonderful.
He was kind, helpful and knowledgeable.
A class act.
My only suggestion would be to vacuum the floors.
I have had that done at other dealerships with service, and was kind
Of disappointed it wasn’t done here.
Other than that, a great experience
3/17/2021
Bob T. VERIFIED CUSTOMER
Received excellent service as I have always gotten at Heartland Toyota. Thank you very much.
Regards,
Bob
3/17/2021
Craig E. VERIFIED CUSTOMER
Thank you Dustin. I enjoyed meeting you and your guidance in servicing the brakes for my 2006 Sienna!
Craig
3/17/2021
Joseph F. VERIFIED CUSTOMER
It’s always a pleasure to bring h my car In for service. Very friendly and I am always kept informed on the cars progress .
3/17/2021
Monique C. VERIFIED CUSTOMER
Patrick Callejo went above and beyond. I have encountered service experience twice from him and he is awesome! Thank you.
3/17/2021
Leonard H. VERIFIED CUSTOMER
Matt did a great job getting me the service I needed and answering my questions.
3/17/2021
Naritha D. VERIFIED CUSTOMER
Dustin does a great job
3/17/2021
Lisa H. VERIFIED CUSTOMER
Micheal Smitley is the only reason I’m still using Toyota service. He deserves a bonus! Your finance manager wasn’t interested in keeping me as a customer.
3/17/2021
Steven M. VERIFIED CUSTOMER
Every time I bring a vehicle in for service I have to convince the staff when I want an oil change on warranty covered vehicles
I’ve bought 3 brand new Toyota vehicles from your dealership and have had this happen multiple times with multiple vehicles
It’s the most frustrating thing I’ve encountered at Heartland
Today when I got my 2020 Tundra home and checked the oil level and drain plug tightness, the oil still looks dirty
The paperwork says the oil was changed , but if it didn’t , by oil color and smell alone, it looks like old used oil still to me.
The drain plug and skid plates have no fingerprints or residual oil on them whatsoever
I hope that’s not the case
Steve Maxwell
3/16/2020
3/17/2021
John /. VERIFIED CUSTOMER
Greg had good attitude. Answers to questions.
3/17/2021
Sandra C. VERIFIED CUSTOMER
Matt Wright was great. Knowing that we had to have less than a half a tank of gas ahead of time was good. It appears that you had to move a lot of stuff in the cargo area to get the job done. If this was so it would have been good to know this ahead of time too. We would have had that area cleared out for you. Thank you so much. We are really happy knowing that we have the new fuel pump.
3/17/2021
Barrett H. VERIFIED CUSTOMER
My experience was very professional. Personal was kind And the job was done well. Thank you
3/17/2021
Trevor D. VERIFIED CUSTOMER
He was helpful and amazing. I appreciate he was assigned to me.
3/17/2021
Mark O. VERIFIED CUSTOMER
Matt Wright did an excellent job at providing not just me but ALL of his customers and coworkers with a positive attitude!!!