As always, everything completed in a timely manner and very well done professional service.
3/13/2021
Jobelle P. VERIFIED CUSTOMER
Very accommodating.. and the free beverages , purfffffecction!
3/13/2021
Lisa T. VERIFIED CUSTOMER
Austin always goes above and beyond! Excellent customer service and he’s the reason why I keep coming back
3/13/2021
Bruce C. VERIFIED CUSTOMER
Appreciate the attention to detail during our service appointment!
3/13/2021
Jerry J. VERIFIED CUSTOMER
So far I have been completely satisfied, with the purchase from Rabar and help I received from Matt, service was prompt and friendly.
3/13/2021
Richard B. VERIFIED CUSTOMER
Great Job
3/13/2021
David S. VERIFIED CUSTOMER
Chetry is an awesome representative for Heartland Toyota. Friendly and professional. He kept me informed via text and phone call. Worked with the shop to complete multiple fixes on our car in one day and early. Thanks
3/13/2021
Maria S. VERIFIED CUSTOMER
It was a fast and professional service by Chester
3/13/2021
Ramona L. VERIFIED CUSTOMER
I am more than satisfied. Dustin listened carefully to my concerns.
3/12/2021
Eric B. VERIFIED CUSTOMER
Bre was a pleasure to work with. She was clear, up front about pricing, and super customer focused. She deserves a raise. I was impressed by the professionalism of all staff I observed during my two hours there. My only niggle would be background music on sound system throughout showroom. KZOK? Was a little jarring at times — like when Robert Plant of Led Zeppelin was simulating **** in middle of “Whole Lotta Love” (Ah! Ah! Ahhhh!) and I looked over to see a senior contort her face in wonderment about what she was hearing. ;-) More suited to service bays rather than front of store? Something a bit more mellow might be better for overall customer experience? :-)
3/12/2021
Anita G. VERIFIED CUSTOMER
Very happy with your service and with Dustin. He was very accommodating.
3/12/2021
Michael E. VERIFIED CUSTOMER
Good experience. Service done within one hour. Matt was moving the line of cars up and then got right to me.
3/12/2021
Carolyn V. VERIFIED CUSTOMER
Austin was great. Only issue is that no one let us know that the service was complete so we waited about an hour be for I went to check on it and waited in a long line to find out it was ready. On another note I think it would have been a better experience without having to speak to the quality control guy, who asked silly questions and whose attitude showed he could care less about us or our experience. No millennial needed
3/12/2021
Marlene S. VERIFIED CUSTOMER
Good customer service
3/12/2021
David W. VERIFIED CUSTOMER
Matt was very nice. I just hate the “shop supplies “ add-on that is not on the estimate. That should be included.
3/12/2021
Taylor . VERIFIED CUSTOMER
Great customer service. Very efficient!
3/12/2021
Mary Joe. VERIFIED CUSTOMER
Dustin was courteous and professional. He explained things about my Camry’s needed service in a way that was clearly understandable. He carefully explained the charges. I felt respected. My thanks to Dustin Beeson.
Another Heartland employee, Cristian Gibbs, demonstrated the features of a 2021 RAV 4. I was interested in the attributes of this particular vehicle and he explained and demonstrated those competently and professionally. I appreciated too, his professionalism and attitude.
Dustin Beeson and Cristian Gibbs are exemplary employees of Heartland Toyota.
3/12/2021
Caroline H. VERIFIED CUSTOMER
I would like to add that I thought that the time I had to wait in line was much longer than what I am used to. I had the clear feeling that things were not run efficiently. I also felt pressured to have services done for my vehicle that were not yet necessary.
3/11/2021
Kenneth R. VERIFIED CUSTOMER
Looking forward to the survey as I do have a question about something I saw being advertised that has me confused regarding oil changes at 4,000 miles now vice what my owners manual advices, or even past recommendations at the dealership. Regards.