Done ontime. Service rep very
Courteous. All good... no issues
Thank you
2/25/2021
Bernard . VERIFIED CUSTOMER
Great service today
2/25/2021
Cecilia H. VERIFIED CUSTOMER
Faster than estimated
2/25/2021
William J. VERIFIED CUSTOMER
Polite, personable and efficient.
2/25/2021
james b. VERIFIED CUSTOMER
Great customer service from Bill and Amanda, with very timely arrival of ordered part!
Thanks!
2/24/2021
Janet K. VERIFIED CUSTOMER
Thorough explanation of service performed...thank you.
2/24/2021
Ivette V. VERIFIED CUSTOMER
I’m very happy with the work
2/24/2021
Dennis C. VERIFIED CUSTOMER
Yes ???? a job well done it is! It is as always another successful service for our 2016 4Runner. Appreciate the professionalism of Mr. Matt Wright and the way he took care of us not just a regular customer but as a person. Thank you for another meeting and service on our vehicle. Continue with the best reputation of all Heartland Toyota Staff.
2/24/2021
Mary Kay. VERIFIED CUSTOMER
The service from Mike was great. My only dissatisfaction was that only one bulb for my 2 bulb dash clock was in stock and was put in on the side opposite the clock rather than behind it. Other than that, all was well.
2/24/2021
Betty L. VERIFIED CUSTOMER
Mike was great and went the extra mile to see that I received exceptional service!
2/24/2021
Victoria K. VERIFIED CUSTOMER
Chet was very helpful and actually asked if I had any concerns regarding my Rav4. It was a very positive experience. Every concern was addressed and fixed.
The complete opposite of my first service appointment where the young man couldn't have cared less and barely spoke to me. I was very displeased and thought I would never buy another vehicle at Heartland.
But Chet restored my faith that Heartland actually cares after the sale.
2/24/2021
Joanna D. VERIFIED CUSTOMER
Matt was great he listened and communicated very well. Thankyou
2/24/2021
Norman B. VERIFIED CUSTOMER
I was very pleased with the service that was performed. It was faster than I anticipated. Thank you Paul.
2/24/2021
Susan K. VERIFIED CUSTOMER
Her husband Steve was there today.
2/24/2021
Lisa T. VERIFIED CUSTOMER
Austin was super helpful and explained everything well. And took very good care of my needs for my car and help with the rental. I’m really thankful for his work that day I came in. Thank you, Lisa T
2/24/2021
Jack B. VERIFIED CUSTOMER
None
2/23/2021
Shawn B. VERIFIED CUSTOMER
Alicia was able to get my car serviced eve though I did not schedule and appointment. She is kind and courteous ! Thank you.
2/23/2021
Ashley O. VERIFIED CUSTOMER
Checkout took 20 minutes. There was only one person working. Someone eventually checked me out, I don't think he was a service adviser. I didn't get to get a servic report on my Truck or ask questions about the service. The person who checked me out didn't know much about the service I had done.
2/23/2021
Rachel H. VERIFIED CUSTOMER
Discussed yet another known issue with my 2020 RAV4. This is the 3rd major known issue with this car that I have to bring up and hope gets fixed. Also the service person never told me my car was done so I waited in the lobby for 40 minutes before having to ask if my car was done and her response “was oh you didn’t get my text? I should have called.”
2/23/2021
Diana T. VERIFIED CUSTOMER
Mike was more than accommodating, but given the fact that it took 2 diagnostic test , which I was charged for two, to figure out the issue. I bought a battery based on the first diagnostic, which did not fix the issue within a week and was charged again for a second diagnostic which I ended up paying a lot more money for the repair if the mechanic would have researched more and saw that it was the starter and not just a low battery, it would have saved me money. Why doesn’t the dealership stand behind the work and give their patrons an adjustment in such cases. I should NOT have had to pay for 2 diagnostic tests if the Toyota mechanic told me I just needed to replace a battery when in fact it was more than that!
Respectfully
D. Taylor