Dustin was extremely helpful today. He identified the potential problem with our car right away and made sure the most qualified technician was the one to service our vehicle. He kept us informed while we waited. He was very professional and courteous. Very pleased with our service today that we received from Dustin.
8/1/2018
Robert F. VERIFIED CUSTOMER
Terry was great. He answered all of questions and didn’t make me feel like a dummy for asking.
7/31/2018
John W. VERIFIED CUSTOMER
Ms. Wickstrom Was wonderful to work with. She answered my questions, and was very professional.
7/31/2018
Joe S. VERIFIED CUSTOMER
I was trying to assess a Prius prior to purchase.
I spent $200 and they did not assess the hybrid battery.
I was told there no way to test it. Upon going online, I found
there are ways to test the battery. It seems he spent more time trying
to sell me another car.
7/31/2018
Robert J. VERIFIED CUSTOMER
She was very helpful.
7/31/2018
Rodney T. VERIFIED CUSTOMER
Great Friendly And Excellent Service As Always
7/31/2018
Nancy B. VERIFIED CUSTOMER
I dealt with a man at the parts desk. Not a Gennifer unless this is a man.
Also there was confusion about whether the product
Was at my cost. My understanding was it was not my cost.
7/31/2018
Sue W. VERIFIED CUSTOMER
Smooth and easy. Thank you.
7/31/2018
Darrin S. VERIFIED CUSTOMER
Great service by Dustin
7/31/2018
Anthony C. VERIFIED CUSTOMER
She was very courteous and helful to customer like. The service was outstanding.
7/31/2018
Penelope V. VERIFIED CUSTOMER
She did a fine job taking care of me, I felt spoiled
7/31/2018
Samantha F. VERIFIED CUSTOMER
Scott was able to help mitigate the service to my vehicle after receiving a disparaging quote from a different shop. Not only was the service expeditious, but extremely courteous and open in communication about the issues that needed repair. I was completely satisfied with how professional, communicative, and involved the service team was with their customer care.
7/31/2018
Rose P. VERIFIED CUSTOMER
I am always treated well. Thank you.
7/31/2018
Steven L. VERIFIED CUSTOMER
Job well done, explained process. And met time lines of tbe eork being completed
7/30/2018
Maggie J. VERIFIED CUSTOMER
Aaron was very helpful on all fronts. He clearly communicated all points with a great deal of patience for my many questions. It was my normal terrific Toyota experience.
Maggie
7/30/2018
Joshua S. VERIFIED CUSTOMER
Dustin did an excellent job this morning. He greeted me with enthusiasm and asked my reason for the visit. Once he got me checked in, he asked me if I needed anything else. After I had explained to him my recent inquiry for parts he quickly called the parts department to get an update. His customer service and overall attitude towards customers is one of the many reasons I come to Heartland Toyota
7/30/2018
Paul L. VERIFIED CUSTOMER
Strong work! Very courteous and quick to communicate.
7/30/2018
Clifford B. VERIFIED CUSTOMER
I appreciate Heartland Toyota and their service. I wouldn't take my 2015 Prius anywhere else for service. Today I especially appreciate Gennifer for her attitude, curtiousness, and thinking about the customer. It this type of caring that will good customers coming back. Thank you Gennifer for thinking ahead to the next service for me. We can better prepare for that service now. Thanks again.