Gennifer Wikstrom was an excellent front contact for Heartland Toyota Service Dept. She took extra steps to seek answers for several questions both prior to and while wrapping things up.
7/11/2018
Gail W. VERIFIED CUSTOMER
Brent Baird was wonderful to work with from start to finish. He listened to my request and understood what I wanted for a query beyond the service I brought my Camry to the shop for and was able to have it done for me. He was courteous, friendly, patient, and real in his conversation and manner. He kept me informed during the time my car was in the shop and explained everything dry well, making sure I understood. I am very pleased with the service I received at yesterday’s visit.
All of the service people and schedulers have been great during my 4 years of owning my Camry and bringing it to Heartland for service. Thank you for your amazing team and high standards!
7/11/2018
Dorothy Anne. VERIFIED CUSTOMER
Steve was both professional & personable. He kept me informed about the status of my Toyota in a timely manner as the problem was detected & the repair process progressed.
7/11/2018
Roy R. VERIFIED CUSTOMER
Expected to be there all morning. Work completed in 2 hrs. Thank you!
7/11/2018
Suzanne C. VERIFIED CUSTOMER
Tires were not rotated.
7/11/2018
Gloria R. VERIFIED CUSTOMER
Great Service
I do miss coming out to a nice clean car
The free car wash card just isn’t the same
7/11/2018
Juanita G. VERIFIED CUSTOMER
Nina Shaw was very courteous upon greeting me. When she asked how my day was going, I shared with her my just having received phone call advising my brother has passed away, but that I couldn’t leave town until my car got and oil change. She responded with sincere compassion and kindness. She assured me the work would be done efficiently and soon as possible. And she delivered. She gave me a bottle of water for my journey to Oregon. I was very touched by her thoughtful attitude. A wonderful representative for you dealership.
7/11/2018
Debra M. VERIFIED CUSTOMER
You guys are great
7/11/2018
Maureen C. VERIFIED CUSTOMER
The service we received was excellent .
7/11/2018
Wayne M. VERIFIED CUSTOMER
Brent Baird made the service appointment a very good experience. He is very concerned about the customer
7/11/2018
Donald R. VERIFIED CUSTOMER
It was seamless.
7/11/2018
James C. VERIFIED CUSTOMER
Good service as always. Personal touch is nice.
7/11/2018
Kira W. VERIFIED CUSTOMER
The customer service provided was amazing! I am beyond impressed with the facility and staff. Highly recommend this location!! Terry was great! Kept me up to date and explained everything to where I could understand what he was talking about. The best experience I’ve had with Toyota hands down! Thank you!!!!
7/11/2018
Ryan K. VERIFIED CUSTOMER
Great service. Dustin was very professional.
7/11/2018
Tina M. VERIFIED CUSTOMER
She is well versed in her position and was in constant contact with me during the entire process. She is a definitely a great asset to Heartland Toyota!!! Will be back for all my services on my new car.
7/10/2018
Timothy A. VERIFIED CUSTOMER
Great and professional service. Was done promptly.
7/10/2018
Vince C. VERIFIED CUSTOMER
Excellent service and communication! Job well done! Thank you!!