Rick is friendly and helpful and did a great job of making me feel welcome thank u
7/10/2018
Rebecca H. VERIFIED CUSTOMER
Richard Wessell helped me with the service on my truck from start to finish. He is very professional and knowledgeable. I appreciated him explaining what needed to be done with my truck and that he kept me informed throughout the process of my truck being serviced. I have a lot of anxiety from getting my truck serviced in the past and because he kept me well informed I felt great knowing that my truck was in good hands :)
7/10/2018
Ray N. VERIFIED CUSTOMER
Richard did a great job informing me about the cost and service requirements for my truck. Kept me up to speed with the other service needs.
7/10/2018
Melanie S. VERIFIED CUSTOMER
My light came on on the way home... (!) tire sensor ... I am concerned but will leave it in for a diagnosis ... thank -you
7/10/2018
Rene C. VERIFIED CUSTOMER
Outstanding customer service by Ms Nina Shaw. She is courteous. She is a keeper. Promote her.
7/10/2018
Linda R. VERIFIED CUSTOMER
He was very nice and explained everything to me as well as answeing my questions.
7/10/2018
Peggy M. VERIFIED CUSTOMER
Had to return to service the front right turn signal. An apparent bad connection.
7/10/2018
Laura G. VERIFIED CUSTOMER
He was very helpful and answered all my questions!
7/10/2018
Artlad L. VERIFIED CUSTOMER
Friendly and Professional
7/10/2018
Mary H. VERIFIED CUSTOMER
Great guy thank you
7/10/2018
Karen L. VERIFIED CUSTOMER
QRespectful & helpful.
7/10/2018
Richard L. VERIFIED CUSTOMER
Gennifer was professional and strived to keep me informed on the progress of my Tacoma.
7/10/2018
John S. VERIFIED CUSTOMER
Service was great, but I don't need pressure about trading in my car for a new model.
7/9/2018
Marycarol R. VERIFIED CUSTOMER
His service was excellent but I do not condone these constant "check ins" by employers over their employees. It is your business and your job to manage your people. It is ludicrous to keep asking your customers if they are happy when the real issue is how good are your technicians and is the car working properly and are your managers doing a good job of managing what people do and how they do it! I notice that you do not ask about the actual service on the car. I have brought my car in twice since a set of the brakes was replaced by you--with the same squeaking issue but it has not yet been addressed because they can't "find" anything (e.g. it does not squeak when it is there). I the future, if you want me to take on the job of assessing your employees' "service" you will need to hire me as a consultant and pay me for my time. Much appreciated. MCR
7/9/2018
Mitzie H. VERIFIED CUSTOMER
He's a customer service star.
7/9/2018
Melinda M. VERIFIED CUSTOMER
Justin is very thorough and patient
7/9/2018
Christopher J. VERIFIED CUSTOMER
The service representative was very helpful and very courteous
7/9/2018
Terry M. VERIFIED CUSTOMER
Terry is simply the best- Aaron too!
7/9/2018
Rebecca S. VERIFIED CUSTOMER
Everything was fine
7/8/2018
Tom L. VERIFIED CUSTOMER
I do always feel, with any service provider, there is ALWAYS “something else” that needs to be done. It is almost impossible to know how to differentiate between what is essential to have done, what’s just a recommendation and how to trust the service representative to be honest, truthful with his/her feedback. It’s about building trust. Steve was helpful. I had to ask a lot of questions.