Heartland Toyota Auto Repair Service

could not have asked for better - done on time - nice people to interact with - just the bees knees when it comes to service

The best service ever!!! I appreciate Brent’s professionalism and selfless customer service! It was clearly second to none!

Nina helped us find the best options for repair and maintenance on our 2009 4 Runner. She was able to get us lower pricing on our brake job and our rodent mitigation. Nina has a high degree of aptitude for what is great customer service, which is much appreciated!

I brought my 2014 Tundra in for a front end shimmy at highway speed. Additionally, I requested the rubber weather stripping on the roof on both sides be inspected and fixed since it looked like they were separating from the rear part and the passenger side had come off during a recent wash. I also asked that the front kick panel be put back on since I wasn’t able to get it back on after installing a trailer brake controller harness. I requested Mike Dunlap to be the tech to look at and/or make the repairs. I waited 3 hours for the service rep to tell me the technician “balanced” the tires (which cost me $50). He assured me the tech took it for a test drive after and it had corrected the problem. He then told me that it would cost me an additional $50 to update the nav/radio so that it would properly sync with the new IOS, something I’ve never had to pay for before. I bought the best warranty this dealership offered in 2014 to INCLUDE all the electronics these vehicles have on them. So, I’m a little irritated when a service rep tells me I’ll be charged for a Toyota proprietary update that I can’t do myself and I wasn’t charged for previously. So, when I finally get to the service desk to leave I’m told by the rep that Mike Dunlap didn’t work on my truck like I had requested, the tires had been balanced, the weather stripping “looked fine” but hadn’t been addressed, and the tech “couldn’t find” the kick panel. To me this is unacceptable especially considering the prices you pay for the vehicle, warranty, and service on them. It wasn’t until I went and talked to Mike that he at least helped me with my kick panel. He explained to me that he was buried with jobs and apologized for not being able to look at my truck. He did take time out of his busy day to address a small issue like a kick panel which I appreciate and why I only trust him to work on my truck. After all was said and done I drove home and guess what? The shimmy was still there. So, I would like to be reimbursed for the $50 for the balancing of my tires and schedule a new appointment where ONLY Mike Dunlap touches my truck. It is painfully obvious to me that he’s the only one I can trust at your dealership to do the job right and go out of his way despite being busy to try and make corrections. Mark

Amanda was outgoing and informative while she reviewed all of the details that the 30 point items that would be checked during the 5,000 mile service appointment. I was very pleased with all her explanations.

He took the time to answer questions and made sure that I was satisfied

Nina Shaw was fantastic, but your system to refill toilet paper in men's room needs improvement as e-mailing maintenance didn't work today! Otherwise you all provide excellent service!

Austin was terrific! The fellow who greeted me when I pulled up was great too!

Steven took great care of me! Bravo Zulu!

Good job this is the first time it took less than 30 minutes to did the oil change. Bravo Zulu.

Nina provides excellent, friendly, and efficient customer service. I trust her advice and feel totally comfortable with following it. She is a real asset to your organization. Thank you!

Austin was very courteous and informative. It made for a very positive experience.

As always awesome customer service. Thank you!

Mark was welcoming and professional. I'm very happy my car passed the 90k mile inspection. Special thanks to the hard work of the service team that maintenanced my blue 07 Yaris.

Austin took care of my service even though I showed up to my appointment early he got me right into my appointment and it was done about an hour later. I had a good experience at this time.

He was patient and asked questions until he understood what I needed. He explained what made the noise in my car and his they fixed it. He walked me out to my car. That was a first!

The entire crew at Heartland Toyota always does a phenomenal job with the maintenance assigned in a timely manner! Awesome people!

Can't remember the Women that help us check out, but she was the nicest person to deal with. Thanks

Gennifer Wikstrom enthusiastically and gracefully provided excellent service support - Thank you for a job well done ( :

Associate was very friendly and efficient