Love to hangout Had lunch while getting the car serviced. Richard did a great job and I always enjoy visiting w/AK
5/31/2018
Freddie R. VERIFIED CUSTOMER
Great service
5/31/2018
Elizabeth R. VERIFIED CUSTOMER
When I walked in to the service department there were two employees standing at the counter. It seemed as though one was showing the other how to do something on the computer. Whatever they were doing, no one even looked up or bothered to acknowledge that I was standing there. Finally when I said hello to get their attention the girl looked up and said she'd be right with me. So I sat down in a chair right in front of her. She finished up and instead of calling me over she proceeded to help someone else that was coming in the door. I think the guy who's desk I sat down at was the subject of this survey and he was great for the most part. I had come in for an oil change and asked him about the cost of replacing a broken tail light but he forgot about checking or otherwise neglected to do so. When I was checking out I mentioned it and he was willing to take my car back into the garage but at that point I had other appointments and couldn't stay. He suggested that they could give me a quote by phone which is no problem and what I will do. People forget things and I think he was otherwise helpful. I was mostly annoyed with the guy and girl at the service desk when I initially walked in.
5/31/2018
David G. VERIFIED CUSTOMER
Terry was courteous, attentive to my concerns, and very helpful.
5/31/2018
Joseph B. VERIFIED CUSTOMER
I'm very happy and interested in a Tundra my wife and I have been looking for a truck to haul our camp trailer I looked at a couple on the lot today and we are excited about it thanks
Joe and Jacki Brown
5/31/2018
Richard M. VERIFIED CUSTOMER
Dustin Beeson is the smartest and best service Rep. that I have ever worked with,
His knowledge dedication to customer service reflects great pride upon Himself and Heartland
Toyota. It is my recomandation that Dustin Beeson be next in line for promotion to Manager.
5/31/2018
**** B. VERIFIED CUSTOMER
Will be glad to say your dealership is excellent
5/31/2018
Gail G. VERIFIED CUSTOMER
Brent is an excellent Assistant Service manager.It's a pleasure to work with someone so personable and trustworthy!
5/31/2018
Kasey F. VERIFIED CUSTOMER
Excellent service. Completely well ahead of schedule.
5/31/2018
Sharon F. VERIFIED CUSTOMER
Keep up the good work.
5/31/2018
Catherine H. VERIFIED CUSTOMER
Nina was extremely helpful, answered all of my questions. She was polite and I would ask for her specifically to help me again.
5/31/2018
Jessica L. VERIFIED CUSTOMER
Dustin was excellent! He was efficient, knowledgeable, and friendly. I Couldn’t have asked for a better experience today while my car was getting serviced. I will make sure to schedule all future appointments for service through Dustin. Toyota is lucky to have an great employee like him!
5/31/2018
Maxwell K. VERIFIED CUSTOMER
Dustin was excellent. He pulled up some records finding out the key was issued when the car was in the shop showing that should have been checked/programmed while it was in the shop, saving us a programming charge. He was really looking out for the customers best interest.
5/31/2018
Linda C. VERIFIED CUSTOMER
Great service, great cars!
5/31/2018
Christine F. VERIFIED CUSTOMER
All expectations met
5/31/2018
Jerry J. VERIFIED CUSTOMER
He was polite and and very informative I will be back.
5/31/2018
April G. VERIFIED CUSTOMER
Brent is always caring and wonderful! And always makes sure I’m taken care of.
5/30/2018
Chris W. VERIFIED CUSTOMER
She was very polite and gracious. She was a delight to work with.
5/30/2018
Shelli P. VERIFIED CUSTOMER
Kind courteous very professional went the extra mile to make sure my vehicle was repaired correctly