It's very often a wonderful experience when I take my Prius to Heartland Toyota. Very friendly and professional staff. Service people are honest and fair.
4/29/2018
Brett L. VERIFIED CUSTOMER
Just one note. It would be great when a service person service quotes for work that they always include by saying the total with tax and fees. Not just parts and labor.
4/29/2018
Christopher M. VERIFIED CUSTOMER
Brent and the Service Department at Heartland always recognize me, and a couple of the guys, including Brent, even know me by name, which I appreciate.
I appreciate that they don’t try to sell me made-up services, like “engine shampoo”. I trust that at Heartland, I’m getting great service, with factory parts, at a fair price.
I appreciate that my father’s military service, and my own military service, is recognized with a “Veterans Day Discount” and a handshake.
4/29/2018
Timothy W. VERIFIED CUSTOMER
One hour for scheduled maintenance seems excessive, we had a dash light on, mark identified the cause upon checking the truck in however it still took an additional hour and a half to confirm the diagnosis that was given. We where told that we would be updated as service progressed, we received no updates at all. After 2-1/2 hours we approached the check in desk to see my truck sitting outside ready to go. Again we waited another 15 minutes. While waiting we witnessed gentleman with no appointment who was provided “quick service” and was in and out in under 20 minutes. He was checked out in front of us while my truck was sitting outside. I was offered no apologies for the delay, no explanation. 2 hours and 45 minutes to do a 10k maintenance oil change and confirming the diagnosis previously given the remedy being we need to order a part from Portland nothing was fixed.
4/29/2018
Shelby N. VERIFIED CUSTOMER
Mandy was so nice and pleasant to work with she is funny a and personable and kept us updated every step of our service. She updated us on how many offers we still have available on our service plan! We look forward to working with her again in the future!
4/29/2018
Ryan H. VERIFIED CUSTOMER
Ms. Shaw was very professional, and courteous during the two hours I was here. She did not try and force any suggested work onto me, and kept me aware of how the maintenance was progressing on my vehicle. Overall, a very pleasant experience.
4/29/2018
Jane E. VERIFIED CUSTOMER
Could not have gone better!!! I was totally stranded, my car broken, and it was a Saturday morning! Thank you Heartland Toyota for getting me back on the road by 4 p.m. that very same day. You guys are awesome!!
4/29/2018
Michelle M. VERIFIED CUSTOMER
Yes extremely friendly and very helpful
4/29/2018
Jonathan B. VERIFIED CUSTOMER
Brent did a great job.
4/29/2018
Petter F. VERIFIED CUSTOMER
Today’s service on my Rav 4 was excellent. Done when they said it would be. Very satisfied.
4/29/2018
David N. VERIFIED CUSTOMER
Brent was awesome and very helpful. Offering the shuttle service was very appreciated due to having to bring my kids. Brent is a great guy.
4/29/2018
Jeffrey K. VERIFIED CUSTOMER
Clearly explained everything with love
4/29/2018
Ronnie C. VERIFIED CUSTOMER
Good service. Pretty pricey
4/28/2018
James H. VERIFIED CUSTOMER
Thanks for having a. Relaxing place to come to.
4/28/2018
Wilfred E. VERIFIED CUSTOMER
Everything went smooth. Nina was kind,courtious,and extremely professional.I look forward to my next visit.
4/28/2018
Rory V. VERIFIED CUSTOMER
Steve is a total professional and did a great job!
4/28/2018
Jayne S. VERIFIED CUSTOMER
Nina is very knowledgable and helpful and I enjoyed working with her.
4/28/2018
Laura B. VERIFIED CUSTOMER
Thank you, wonderful service!
4/28/2018
Lee S. VERIFIED CUSTOMER
Amanda was very professional. She was great. What made her stand out to my previous visits was that she kept me abreast on what was going on with my vehicle while I was waiting.
4/28/2018
Tell S. VERIFIED CUSTOMER
Steve was quick, gracious, knowledgeable, and kind enough to laugh when I made a lame joke. Service was completed faster than I’d anticipated, and my Tacoma purred all the way home.