Paul and the Heartland team were awesome once again!
1/20/2021
Laurel E. VERIFIED CUSTOMER
Fast & courteous
1/20/2021
Christie &. VERIFIED CUSTOMER
Matt was very helpful and thorough. He knew what he was talking about. He got me in and out quickly, when he found out I had a time constraint. I appreciate his outstanding service.
1/20/2021
Luzviminda A. VERIFIED CUSTOMER
Matt intently listened to my concerns about my vehicle. He explained to me what needed to be repaired and made sure I understood the mechanics of it. He made follow-up text to let me know that I can always text/call if I have anymore concern about my vehicle. His excellent customer service made me feel like a “valued” customer. I bring my vehicle only at Heartland for maintenance and repair. And for the past 15 years, I have only encountered two excellent customer representatives-Alex (she is no longer with your company), and now Matt Wright.
1/20/2021
Ronald Y. VERIFIED CUSTOMER
Completed the scheduled oil and filter change. In addition, they replaced the cabin air filter because it was dirty.
Excellent service !!
1/20/2021
Fred W. VERIFIED CUSTOMER
The ‘music’ in the waiting room was nearly intolerable. A constant frenetic, loud, abuse of our ears was not conducive to a relaxing atmosphere.
1/20/2021
Angelin M. VERIFIED CUSTOMER
Mr Wright has been very helpful. He gave service with a smile, even if the face mask was hiding it. You can tell by the way he spoke to you. Thank you!
1/19/2021
Idalis B. VERIFIED CUSTOMER
Dustin was very helpful and knowledgeable about my service.
1/19/2021
Jasmine D. VERIFIED CUSTOMER
Matt was great, very kind and helpful!
1/19/2021
Wendy D. VERIFIED CUSTOMER
Ryan was a standout at your service desk! I have been helped many time over the years I’ve been coming to Heartland,( and even though the service was longer than I anticipated ) Ryan was the best ! Thanks!
1/19/2021
Linda P. VERIFIED CUSTOMER
He was the most willing to explain issues so that I could understand his reasoning. My wait time was also a lot less today so the experience was better.
1/19/2021
Margaret H. VERIFIED CUSTOMER
Mr. Wright continues to work on the problem I'm having with my 2019 Tacoma. Already scheduled a follow-up appointment for me.
1/19/2021
Daniel M. VERIFIED CUSTOMER
Other than a delay to get checked in the service was great.
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1/19/2021
Veronika M. VERIFIED CUSTOMER
Everything was great as always. I noticed there were unhappy people waiting in line when I dropped off my car, but understandable so - there were only two service people working. I like the option of overnight drop off - used it this time so I don’t have to wait in line.
1/19/2021
Alyce B. VERIFIED CUSTOMER
Though short handed and busy, Paul took time to answer questions and get my vehicle service in a timely manner!
1/19/2021
Kimberly P. VERIFIED CUSTOMER
Left mess on front passenger seat after changing cabin filter.
1/19/2021
Edwin W. VERIFIED CUSTOMER
Very satisfied with service from Ryan and the entire staff and Heartland technicians.
Ed Winningham
1/19/2021
Byron P. VERIFIED CUSTOMER
Nice customer service
1/19/2021
Donald M. VERIFIED CUSTOMER
Paul did a good job taking care of me today; he needs more help, the lines waiting for service can grow unreasonably long without the help to clear the backlog.