Matt was very kind and went above and beyond with his customer service skills
1/19/2021
Harriet M. VERIFIED CUSTOMER
Ryan Horn is the best employee I have worked with at Toyota. I bring my Mazda to you because of the good service. We have loved our Highlander and now our 2021 Venza as well. I had a 4 runner in my younger days and that was a great vehicle. We keep our cars running a long time.
1/18/2021
Michael F. VERIFIED CUSTOMER
I do not know whether or not the leak was actually resolved. Carpet and pad and floor was still wet when I picked up vehicle. I have dried it out some but it is still slightly wet. I will be driving a lot this week and try to dry it out some more. If and when it is completely dry, I will see if it stays dry or gets more wet from upcoming rains. While I am hopeful that you all fixed it this last time, I am not completely sure. I will let you and Ryan know, when I know. Thank you.
1/18/2021
Cyndi D. VERIFIED CUSTOMER
It was the first time I’ve had my car serviced at This Toyota dealership I received great customer service. I will return for regular maintenance on my vehicle I am glad to see Dustin in the service department he is a great asset He’s very knowledgeable and made me feel very comfortable.
1/17/2021
Laura K. VERIFIED CUSTOMER
Danny was very thorough, personable and had great customer service which is so nice to encounter nowadays! Thank you!
1/17/2021
Christopher L. VERIFIED CUSTOMER
Heartland Toyota performance continues to impress me...
1/17/2021
Christine M. VERIFIED CUSTOMER
Alicia Estrada was great from check in to check out and answered all questions about recommendations for my vehicle. I called later after my appt and left her a message and she got right back to me with the answer. I greatly appreciated her help. Look forward to having her help me in the future. She is definitely an asset to the company. Thank you Alicia.
1/17/2021
Matthew M. VERIFIED CUSTOMER
Great friendly service!
1/17/2021
Kieran S. VERIFIED CUSTOMER
Personable and customer oriented. Worked late into the night to get me out the door with my vehicle.
1/17/2021
David S. VERIFIED CUSTOMER
They took my keys and told me to sit down and wait to hear my name. After an hour of waiting I asked for the status and they said I hadn’t checked in and they had forgotten to call me up. They said I should have called ahead of time and it’s a good thing they had the part - I did call twice and they also called me last night to confirm the appt. it did get repaired it just took a while with some bumps along the way!
1/17/2021
Gail M. VERIFIED CUSTOMER
Your recording said that you’d be open until 8:00. When I called they said we are only open for 40 more minutes. We needed a Michelin Tire. You didn’t have it. Need to wait until later Monday afternoon.
1/17/2021
Joyce L. VERIFIED CUSTOMER
Mike was good. I didn’t like having to wait a day for parts to arrive and make two trips to west hills.
1/16/2021
Augustine L. VERIFIED CUSTOMER
Alicia did a great job. Very professional and knowledgeable about everything to do with the maintenance performed on the vehicle.
Thank you
Tino Ledesma
1/16/2021
James U. VERIFIED CUSTOMER
Very professional, mechanically inclined, honest and efficient.
Great experience while your well trained mechanics performed
the needed work.
1/16/2021
Sandra C. VERIFIED CUSTOMER
Left dirty towels and a oil soaked bungee cord on my leather back seat. I also miss the car wash!!!! But I assume the work was done properly.
1/16/2021
Philip S. VERIFIED CUSTOMER
Outstanding service. Very polite and courtesy.
1/16/2021
Annmarie A. VERIFIED CUSTOMER
Austin did a great job. I asked him for a few estimates too. He was very honest about my brakes and that I had some time before they were due. He was flexible when I saw alignment was on the list of services for later. I had new tires put on this summer and opted to add that while it was here. He had to redo some paperwork and was cheerful about it - even when he discovered the printer was out of paper.
Around 4 pm when he noticed he didn't have my key back he came and found me and told me he was going to see where they were at with the work.
I appreciate his honesty, his work ethic and cheerfulness
1/16/2021
Jane J. VERIFIED CUSTOMER
Mike is awesome and very nice guy.
He help me for everything I need for my car.
I really appreciate his help.
Thank you Toyota Heartland.
1/16/2021
Richard B. VERIFIED CUSTOMER
Matt was very attentive and helpful. He was a pleasure to work with ????