I don’t understand why I made an appointment and it took two hours to get an oil change and tire rotation completed. It would be fine if I hadn’t scheduled an appointment, but is frustrating that a routine service takes so long when I had it scheduled.
I was also frustrated that I could see my vehicle was finished and had to go ask another representative for help, after it had been ready for more than 15 minutes and my representative was speaking with another employee. Two hours was already excessive, but I was frustrated seeing people leave who had arrived after me, and I had one of the most routine services being done. I’m not sure I will go back, because the service pricing is not competitive, but I go to the dealership since you have the service records.
And Covid should not be justification for the wait time. If anything, I would expect you would adhere more to the appointment schedule in order to space out customers and reduce the number of people needing to be seated in the waiting area.
It was a very frustrating, lengthy and expensive experience.
1/16/2021
Maurice F. VERIFIED CUSTOMER
Danial was a great help. Job was nicely done and the service from danial was outstanding.
1/16/2021
Tiffany F. VERIFIED CUSTOMER
Ryan was awesome! Super personable and friendly. You guys are lucky to have him on your team
1/16/2021
Katja L. VERIFIED CUSTOMER
Thank You.
1/16/2021
Cheston O. VERIFIED CUSTOMER
I have been a customer for years i even bought my truck from heartland. Every time I bring my vehicle to your business for a regular maintenance you always seem to find something to "have to fix" and it costs me usually over 600 dollars extra. I always leave your business like I got screwed over every time I feel that way. Its a shame.
1/16/2021
Karena M. VERIFIED CUSTOMER
Visit was efficient and everyone there is very friendly.
1/16/2021
Greg K. VERIFIED CUSTOMER
Excellent service. Appreciated the welcome and being presented with the option to prepurchase service.
1/15/2021
Susan H. VERIFIED CUSTOMER
I originally called with an issue with my car that made my car undriveable on a Wednesday. I’m a one car person and was told the soonest appointment was 6 days out but I could get notified for an earlier appointment if one became available. Since the car had to be towed, I went ahead and had it towed on Wednesday in hopes it could be fixed sooner. Dustin called me the same day I had it towed with the problem, would order the part and it would be fixed the next day. I am very thankful to Dustin for squeezing me in sooner and appreciate his help. Been going to Toyota for many years now and have never been disappointed in the service.
1/15/2021
Phaidra M. VERIFIED CUSTOMER
Always professional. Would say he's my fav person to deal with there. Thanks again Dustin!
1/15/2021
Neil M. VERIFIED CUSTOMER
Very good and genuine customer service and very professional.
1/15/2021
Ruth M. VERIFIED CUSTOMER
Matt was very solicit solicitous of me and kept me well-informed.
1/15/2021
William R. VERIFIED CUSTOMER
friendly efficient service
1/15/2021
Macky M. VERIFIED CUSTOMER
Excellent customer service experience!
1/15/2021
Bonnie A. VERIFIED CUSTOMER
Dustin always does a great job! He is personable, helpful and really makes the effort to make customers feel important. ????
1/15/2021
William D. VERIFIED CUSTOMER
Patrick was knowledgeable, friendly, and efficient.
Thanks,
Bill Dey
1/15/2021
Jordan W. VERIFIED CUSTOMER
Great customer service, we’ve seen him a few times now and have been impressed with his work ethic and willingness to help us!
1/15/2021
Shelley L. VERIFIED CUSTOMER
Paul was great today... Very helpful and informative. Thank you!
1/15/2021
Ariana A. VERIFIED CUSTOMER
Matt was extremely generous and knew exactly what I came in for! He even gave me really good suggestions with my car for next time that I had no idea about until now. Super great guy to work with, will definitely be working with him again!
1/15/2021
Susan A. VERIFIED CUSTOMER
Five star ?? ???????? help.
Very satisfied with Patrick and Heartland Toyota.
1/15/2021
Carol D. VERIFIED CUSTOMER
As always, Dustin provides great customer service.