Emily was honestly a great ASM. Honestly even though I am an employee, she still made the process more tailored for someone who is working at the same store and did things like call my extension with updates and to tell me where I was parked. I still got the true feeling of that 5-star service although I’m around it all the time. Pleasantly surprised, I would say. In comparison to other times that I spent with advisors like Cesar for example. Who made the experience rough and simple since he knew he didn’t have to worry about the customer service part.
2/16/2018
Riley B. VERIFIED CUSTOMER
Love the free coffee
2/16/2018
Mckinsey W. VERIFIED CUSTOMER
Ginnifer was very professional and answered all my (silly) questions I had about my service. She was very nice and pleasant to interact with!
2/16/2018
Danette S. VERIFIED CUSTOMER
Thank you for your help!
2/16/2018
Boston M. VERIFIED CUSTOMER
Brenda kept checking to see if I needed anything with a great attitude while my service was being done as well as keeping me posted on the status of my vehicle during its service.
2/16/2018
Linda D. VERIFIED CUSTOMER
They said we were to be charged for the oil change scheduled by you, even though it had been less than two years since we bought the car and it has less than 25000 miles.
2/16/2018
Evelyn H. VERIFIED CUSTOMER
Paid for Permaplate but product failed to do what was promised to me
2/16/2018
Robert D. VERIFIED CUSTOMER
I had very unique issues to which Scott spent a considerable amount of time and attention to make sure that I was 110 percent completely satisfied. I was very impressed with the level of customer service that I received from him and the entire crew that assisted him while I was there.
2/15/2018
Gordon C. VERIFIED CUSTOMER
Wonderful thank you
2/15/2018
Sharlene E. VERIFIED CUSTOMER
Outstanding Support and Service as always.
2/15/2018
Jim K. VERIFIED CUSTOMER
I have watched Nina grow as a service writer over the past 8 to 12 months. Her ability to communicate is outstanding. She is never rushed but, timely in her efforts. She is a asset to the already outstanding Service Department. Thank You
2/15/2018
Kathleen D. VERIFIED CUSTOMER
As always , great service. Greeted, polite interactions , questions answered. Nice job! Thank you!
2/15/2018
Patricia I. VERIFIED CUSTOMER
She was very professional
2/15/2018
Joseph P. VERIFIED CUSTOMER
Fantastic service! Really made my day.
I’m definitely bringing the car to Heartland for future maintenance!
Very satisfied customer :)
2/15/2018
Christina J. VERIFIED CUSTOMER
Good conversationalist!
2/15/2018
Kenneth H. VERIFIED CUSTOMER
She was very helpful, professional and courteous
2/15/2018
Diana S. VERIFIED CUSTOMER
Everyone was a great help.
2/15/2018
Cameron F. VERIFIED CUSTOMER
First class!
2/15/2018
Robert D. VERIFIED CUSTOMER
Steven provided me with a great service experience and I appreciated his frequent updates on service status. So far I am completely satisfied with my outstanding purchase and service at Heartland. Thank you.