Heartland Toyota Auto Repair Service

Great service

It was all around a please experience. Thank you.

Great job took care of our problem swiftly Caleb did a great job also keeping me updated

Steve was super helpful and friendly!

It’s always a pleasure to visit Heartland Toyota. Friendly and often amusing staff, comfy waiting area, FREE latte, coupled with expert servicing of my beloved Prius makes for fun experience.

Terry was great. I really appreciate his honesty. The cost was surprisingly less than I expected. He is caring, kind and polite.

Good job!

Aaron is the best. He and the service department are the reason why we bought a vehicle from Heartland. This latest service was handled professionally, and with great care. Thank you Aaron.

Because I had had a positive experience at Heartland in the past, I made an appointment to have a blank key fob programmed. I arrived early to my 1:30 appointment and was assisted courteously by several staff members to reach the Service waiting area. When Steve called me to his desk, I clearly articulated my name and my purpose for the appointment. I presented my working fob and the one that required programming, plus a printed coupon for service discounts. “Where did you get this?” Steve barked. I replied that my son had given it to me. “You know you have to pay the $115 even if the programming doesn’t work on this...” I was instructed to go to Parts if I wanted a new one. I signed the paperwork and crossed my fingers in the waiting room. It would be 1 to 1.5 hr. Elyssa, QA, stopped by to ask how things were going. She was very cheerful and courteous. I gave her a summary of the abrupt interchange with Steve. After 45 min Steve whizzed by and said work was done. He was gone before I could follow him back to his desk. He said I was really lucky; only one out every hundred used key fobs can be programmed to work again. He produced the printed bill. After a quick glance, I mentioned that it did not reflect the coupon discount I presented earlier. “What coupon?” I pointed to the one on his desk. As I reviewed the revised bill, he looked annoyed that I was taking so long. At the start of the 1:30 appointment , Steve indicated that I had a hybrid fuse recall notice, which he would schedule at the end of the session. I’m relieved that he didn't remember that. I’m thinking about having the recall service done elsewhere. I am, however, thrilled that I have a second working key fob. Thank you for listening. Elizabeth Bracken I apologize for typos, etc.

I felt like I was getting up sold. I was passed to three different service writers. The last service writer didn’t seem very knowledgeable. (It was 5:00p.m. and I think everyone just wanted to go home. Maybe they shouldn’t schedule 5:00 p.m. appointments.) I explained I had recently changed out the cabin air filter. She said the Tech recommended it replaced. I don’t believe they even checked.

The waiting room is noisy and cold. But the car runs great.

Satisfied customer since 2010!

Aaron was amazing as usual. I'm going to miss Heartland Toyota when I moved back down to Cali. Krissy

The service check was done quickly. Didn't have to wait as long as I was told. Also appreciated that the floor mats were cleaned. Thank you

The service was wonderful. The man who helped me was fantastic. I am very thankful. For 30 years I’ve driven a Toyota. My service man today is the reason I continue to do so.

Emily was courteous and friendly... I wish more people in customer service behaved in her manner! A job well done - Thank you!

Aaron is the best! Honest, tells you your options, and an all around great person. ????

Great service as normal. No complaints.

Love my service at Heartland Toyota.

Love the free coffee