As soon as I pulled up I was greeted and guided to where I needed to go. From there I talked to Dustin who was very polite and made the whole processing of checking in smooth and easy. The job was made to be done at 12:30 and to my surprise it was finished at 11:30! Dustin immediately let me know and made everything so simple and was in and out so fast it was hard to believe! I would reccomend Dustin to anyone who wants an enjoyable and smooth experience at Toyota.
2/9/2018
Sherry B. VERIFIED CUSTOMER
Dustin was very helpful and pleasant to work with. He is an asset to Heartland's customer service team.
2/8/2018
Kayana P. VERIFIED CUSTOMER
Rick was so amazing and personable! Great guy to have on staff!! Service was so quick and they addressed all my concerns thank you rick! Ps love your smile
2/8/2018
John R. VERIFIED CUSTOMER
The staff were great. But, the fact that you think it's acceptable to charge someone 107 dollars for an oil change is absolute highway robbery. When I do it my self it costs about 35 dollars. I have never in my life heard of such a high price for an oil change. I know car dealers generally charge way more than a normal mechanic. But, this dealership won't be getting anymore of my buissness.
2/8/2018
Alyssa T. VERIFIED CUSTOMER
Great job! Thanks.
2/8/2018
Stephanie C. VERIFIED CUSTOMER
Thank you for my quick apt as well as checking that I had a recall & fixing it as well on the spot. Always wonderful service & friendly.
2/8/2018
Cheryl C. VERIFIED CUSTOMER
Thank you.
2/8/2018
Joseph O. VERIFIED CUSTOMER
Steve was great
2/8/2018
Carol D. VERIFIED CUSTOMER
Timely service.
2/8/2018
Derek R. VERIFIED CUSTOMER
Everything went quickly and smooth! Great Service!
2/8/2018
Jeffrey T. VERIFIED CUSTOMER
My first visit to the dealership, I was a little lost and a technician outside noticed my confusion and took me to the service reception desk (thank you!). Nina was a great help too, introducing me to the waiting area when I just sat down in the reception area (not realizing it was there), making sure I had everything to make me comfortable while waiting. I appreciate the service from everyone.
2/8/2018
Alexis W. VERIFIED CUSTOMER
Great job Heartland Toyota! I am satisfied with the service provided and everyone was very friendly.
2/8/2018
Emily D. VERIFIED CUSTOMER
Dustin worked with me on a well-known issue with my older Prius - the combination meter failing. He was able to explain the problems to me and managed my expectations well. He and his team were able to fix my car in less than 5 days which helped me immensely.
2/8/2018
Michael C. VERIFIED CUSTOMER
She was fine. I don't like the fact i was offered free wiper blades and the previous service on the vehicle they tried to sell them to me. I go to heartland to get my vehicle serviced because i assumed you guys knew about my maintenance plan. Now i feel like i need to double check you so i don't get charged for something. I believe that i may have been charged for service in the past that maybe i shouldn't have. Now im not sure what to think.
2/8/2018
Richard R. VERIFIED CUSTOMER
Nina was excellent. She was friendly and prompt. The work was done correctly and in the time promised.
2/7/2018
James P. VERIFIED CUSTOMER
I trust Aaron's advise.
2/7/2018
Roy B. VERIFIED CUSTOMER
Gennifer did a wonderful job . I usually deal with Nina or Terry who are excellent employees and very knowledgeable . So it seems your creating another awesome employee in Gennifer. Keep up the great work !
2/7/2018
Christine D. VERIFIED CUSTOMER
Nina Shaw was polite, courteous, accurate, and timely in taking care of my wife's car.
Job well done, keep up the good work!
Thanks, Ron Dennis
2/7/2018
Linda L. VERIFIED CUSTOMER
Yes, we were happy we were able to do a service appointment without a reservation
2/7/2018
Ryan T. VERIFIED CUSTOMER
Very nice and super helpful awesome everything I go in all of the staff is excellent