Terry always provide professional friendly service.
1/26/2018
Gary C. VERIFIED CUSTOMER
Aaron was terrific.
1/26/2018
Betty G. VERIFIED CUSTOMER
He was very thorough Informative and very prompt about the time he said the car would be ready And it was at that time
1/26/2018
Austin C. VERIFIED CUSTOMER
Steve was great!
1/26/2018
Gordon C. VERIFIED CUSTOMER
Heartland is the only place that I have my cars serviced unless there is something specific for the Lexus and then I am forced to go to Fife.
Gordon C
1/26/2018
Ronda C. VERIFIED CUSTOMER
Mr. Wessel has been great with both of our vehicles.
1/25/2018
Amy B. VERIFIED CUSTOMER
I have been coming to your dealership for almost 13 years. Back then, I would drive up to service, get out, walk in and wait for someone to help me, not quite sure who was who. I wasn’t disappointed, nor was it worth complaining about because I was eventually helped and never had an issue. The reason I say that is because you guys have stepped up your game and I like the fact that when I drive up now, I am greeted by someone. It is either a Technician or a Service Manager. No matter who it is, they are always very friendly and they tell me what the next step is. I’m always helped by nice people, some stand out more than others. I’m glad I got this survey and I’ll look forward to the one in the mail because I can comment on Emily. She is personable and professional, an A+. I do believe that my car is serviced and taken care of very well. It says:
“Tag Number: Peter”, if that’s who did the work than he deserves an A+ also.
I’ll be looking forward to the mailed survey.
1/25/2018
Marc V. VERIFIED CUSTOMER
Perfect as usual !!!
1/25/2018
Laura S. VERIFIED CUSTOMER
Absolutely the best car service experience of my life. A young gentleman met my car, pointed the way and held the door open. Mark then met me and cross-walked me through the recall process. After completing the paperwork he escorted me to the lounge with a coupon for a latte. The work was completed in half the time estimated and I was on my way.
1/25/2018
Dean W. VERIFIED CUSTOMER
I enjoyed the free latte and being able to have my car serviced in the evening on my way home. I could never of got that done in Puyallup Puyallup thank you for your good service
1/25/2018
Bonney B. VERIFIED CUSTOMER
As we stated upon checkout, we bought our vehicle at West Hills because of the service department and the rest of the staff.
1/25/2018
Heather C. VERIFIED CUSTOMER
Quick and friendly. Thank you
1/25/2018
Eva G. VERIFIED CUSTOMER
Great service, and I am very GRATEFUL for how fast my car was fixed. Richard was GREAT!!
I do however think the cost was excessive.
Thank you, Eva G
1/25/2018
Pk M. VERIFIED CUSTOMER
I wasn't planning on spending more than an hour or so for an oil change but when I found I was due for 90k tune up that would take 4 hours I was very appreciative of the loaner car. Dustin Beeson was great to work with and kept me apprised of my car's status.
1/25/2018
Vincent D. VERIFIED CUSTOMER
The service provided by Mr. Bodhaine could not have been any better. Thank you for the outstanding service. Keith Del Rosso
1/25/2018
David D. VERIFIED CUSTOMER
All good, Thanks
1/24/2018
Robert P. VERIFIED CUSTOMER
Selection at deli could have been better, otherwise great.