It would improve my service experience if my appointment would be with a specific service advisor; that way I wouldn't just have to stand in he service area waiting for someone to help me.
1/24/2018
Karla F. VERIFIED CUSTOMER
Terry was such a help to me. He handled everything. He walked me through the steps necessary to get the job done, and consistently kept me informed of the progress. He was even there at the conclusion to hand the keys to my car back to me. Thank you Terry.
1/24/2018
William S. VERIFIED CUSTOMER
I was pleased that my appointment was completed ahead of the scheduled time . Thank You
1/24/2018
Elisha C. VERIFIED CUSTOMER
Your employees are SO nice! From the guys meeting the vehicle to the ladies in the cafe! Love coming here!
1/24/2018
Janessa S. VERIFIED CUSTOMER
I trust Dustin to take care of my car. He communicates effectively and is thoughtful about meeting our families needs.
1/24/2018
Blake M. VERIFIED CUSTOMER
Above and beyond.
1/24/2018
Chester B. VERIFIED CUSTOMER
Thank you Richard Wessel. Thank you for keeping me well informed of my vehicle. Thank you so much for my coffee this morning. You are appreciated.
Stormy Butler.
1/24/2018
Mary C. VERIFIED CUSTOMER
Very pleasant. Job well done!
1/24/2018
Gregory O. VERIFIED CUSTOMER
Above and beyond. I had a misunderstanding when I purchased dent ding repair package and Steve and the Toyota team fixed scratches on my vehicle even though they didn’t have to. I wasn’t raised in a Toyota family and I’ll stay in a Toyota family. Thank you.
1/24/2018
Antonie B. VERIFIED CUSTOMER
Mark Larsen delivered A+ customer service! I was so pleased with my visit to Heartland Toyota service center today! Awesome customer service and a kind and friendly staff all around! Two thumbs up!
1/24/2018
James M. VERIFIED CUSTOMER
I had two things to be checked on my car and there were not done. Did not realize till I got home. I was told all was good. ??Next time I will check even if in a time crunch.
1/24/2018
Jennifer C. VERIFIED CUSTOMER
Great people plus fast service! Can't beat it!
1/24/2018
Andrew C. VERIFIED CUSTOMER
Great service, as always.
1/24/2018
David B. VERIFIED CUSTOMER
All went well in little time. Thank you ,David B
1/24/2018
Linda R. VERIFIED CUSTOMER
She provided excelent customer service efficient and made you feel that you were important. I was impressed.
1/23/2018
Chelsea S. VERIFIED CUSTOMER
Everything went smoothly! Always impressed with the service guys and their accommodation. Super fast and efficient as well. Love the free coffee and car wash— definitely a wonderful perk that brings me back in. Keep up the good work.
1/23/2018
Carrie S. VERIFIED CUSTOMER
I will be back
1/23/2018
Dale B. VERIFIED CUSTOMER
2 hours to change a headlight and determine they don’t have the parts to complete the job. Ridiculous! I get the pleasure of wasting another full afternoon at a later date. Not happy.
1/23/2018
Marlilyn J. VERIFIED CUSTOMER
Steve promptly took care of me on arrival and made my wait very pleasant. Thanks
1/23/2018
Bruce J. VERIFIED CUSTOMER
While I was waiting to check-in, Gennifer was play solitaire on her computer. I’m ok with that... but she shouldn’t be playing while there is a customer waiting. Other than that, I am very pleased with Heartland over all.