I was satisfied. Everyone i spoke with was eager to help. Great customer service. You may want to be aware though, I spoke with 3 separate toyota in less than 2 hours - they called - about the same thing. So eager to help but internal communication seemed pretty messy
1/9/2021
Joselito G. VERIFIED CUSTOMER
Patrick Callejo did good
No problem i had with him
1/9/2021
Zachery C. VERIFIED CUSTOMER
Alicia needs a raise! She was beyond fantastic. Always a great experience at heartland Toyota.
1/9/2021
Roxana C. VERIFIED CUSTOMER
I was very disappointed when I was originally told my fairly new Camry could not be looked at for a full week when the warning light said it needed to be taken to the dealership right away, so I couldn't safely drive it without risking further damage. I had to be insistent to speak with someone in Service. Once Ryan got involved, he went to bat for me. The only way I could get my car back within a few days was to pay for overnight shipping of the needed parts. I decided it was worth it to get my car back. Ryan kept me informed and had my car completed when he said he would.
1/9/2021
Valoree C. VERIFIED CUSTOMER
I always get great service with you. I did think I had more "free" oil changes but accept that I don't R/ Valoree C
1/9/2021
Trenton V. VERIFIED CUSTOMER
Still waiting on install and a refund went in at 8am stayed till 1130 am waiting on call back from today
1/9/2021
Sara S. VERIFIED CUSTOMER
Dustin is the best! He kept me well updated and made sure i was comfortable in the customer waiting area. My service was very quick! He explained everything to me in a way i could understand. The free 12oz coffee is a big plus too! Thanks Dustin!
1/9/2021
Gary S. VERIFIED CUSTOMER
Great communication with Service Rep and excellent service as well.
1/8/2021
Linda R. VERIFIED CUSTOMER
Excellent customer service. He was professional, courteous, he walked me to my car, opened the door, and made sure I didnt need anything else. Great job for hiring him!!
1/8/2021
Tamara A. VERIFIED CUSTOMER
Chester was great and my experience was excellent.
1/8/2021
Justin K. VERIFIED CUSTOMER
I came in with a vehicle I just bought five days ago and as I drove off the lot the windows wouldn't roll down. I was ok with what ever it cost. Matt got me in right away they found that it was just a plug that had come undone. I wasn't there very long and when I went up to pay he said he wasn't charging me for that when most places would take for whatever they can get out of you. I was gonna hug that big guy but it would've looked weird to big guys hugging. Great guy and great service. Thanks Matt you did me Wright.
1/8/2021
Soledad P. VERIFIED CUSTOMER
Chester made an appointment for me for Next week Jan 13 at 3pm to come see him for my new alternator installation i never got an email confirmation so i just want to make sure that it is all set up and good to go .
Thank you
1/8/2021
Jacob W. VERIFIED CUSTOMER
Everything was good. I got my lexus in and out in a reasonable time without an appointment.
1/8/2021
Amber S. VERIFIED CUSTOMER
The service was great..
1/8/2021
Nicola S. VERIFIED CUSTOMER
Paul was friendly and got my questions answered. Thank you so much!!
1/8/2021
Kenton D. VERIFIED CUSTOMER
Alicia was very courteous and prompt. She explained the service that was performed very completely. I’m a happy customer. Thanks.
1/8/2021
Ronald S. VERIFIED CUSTOMER
Matt is a total professional. He attends to details and follows through with any peripheral concerns. A pleasure working with him.
1/8/2021
Jack M. VERIFIED CUSTOMER
Patrick was very personable and professional. Pleasure working with him.
1/8/2021
Calista D. VERIFIED CUSTOMER
Ryan went above and beyond to make this one of my greatest experiences in a situation that I went in hesitantly. I so appreciate his time and dedicated service to all of my needs and concerns. I would definitely work with him and heartland again. Promote now!