I waited for 3 hours; 2 of those after it was determined the brakes needed replacing. I eventually went up to the service provider to inquire on the status ... at the 3 hour point from arriving. She was just then putting my papers together. It would have been good if the Toyota service rep has updated me during that time span .... it was a really long wait. I’m thankful I brought a good book.
1/6/2021
Bill K. VERIFIED CUSTOMER
Paul answered all of my questions and explained the repair work clearly. I appreciated his customer care efforts.
1/6/2021
Edwin W. VERIFIED CUSTOMER
Help was excellent
1/6/2021
Blake D. VERIFIED CUSTOMER
Good communication skills and quite courteous. Very happy you businesses make staying local so easy.
1/6/2021
Jose S. VERIFIED CUSTOMER
Great customer service !
1/6/2021
Daniel O. VERIFIED CUSTOMER
The person that worked on my truck broke the seatbelt
1/6/2021
Micheal H. VERIFIED CUSTOMER
Very approachable. Did not upsell. Made me aware of a problem and gave me choices. Recommended
1/6/2021
Jeff G. VERIFIED CUSTOMER
Dustin was awesome
1/6/2021
John E. VERIFIED CUSTOMER
Mr. Beeson is fantastic
1/6/2021
Sharon W. VERIFIED CUSTOMER
Matt kept me informed every step of the way.
1/5/2021
Laura M. VERIFIED CUSTOMER
Excellent service
1/4/2021
Richard L. VERIFIED CUSTOMER
Well satisfied with the way Alicia handle the issue in my front passenger tire.
1/3/2021
Heidi H. VERIFIED CUSTOMER
It was great to get answers to my repair questions. There were three issues total. Two of them were taken care of today without any charge and the third one is scheduled for this coming Saturday. Michael was awesome. He explained that there weren’t any openings on Saturday but since I have to travel so far he will help me get an opening anyhow which is great for those of us working full-time. Couldn’t have asked for anything better.
1/3/2021
Jon A. VERIFIED CUSTOMER
Great communication. Personable.
1/3/2021
Kerry M. VERIFIED CUSTOMER
Austin was polite, kind and honest. He is an asset to Hazelwood Toyota as are the ‘greeters and, importantly the service technicians.
1/3/2021
Michael B. VERIFIED CUSTOMER
Except for not knowing how long change would take, Bre handed every thing professionally.
1/1/2021
Janet O. VERIFIED CUSTOMER
She kept me informed of my service. She was very helpful in putting me in contact with new car sales staff for potentially purchasing a new highlander.
1/1/2021
David D. VERIFIED CUSTOMER
This was my third time being in for service and it was by far the best. Breanna got me checked in right away and the car rental was all set. The time needed for the service was exactly what Breanna had communicated to me and I was able to check out to get my car back immediately. I appreciated the promptness and professionalism. All is well again.