He’s very helpful, informative and constantly ensuring that you know the status of your vehicle how many more minutes before it’s done.
12/23/2020
Amybeth F. VERIFIED CUSTOMER
Austin was great. Your customer waiting area is NOT! No one was social distancing, chairs were NOT 6 feet apart. The only employee was behind the snack bar. No one was wiping down high contact areas. I watched 3 different people sit at a table, no one wiped it down after each use. People were taking their masks off. I talked to Scott about it before I left. I need new tires on my car, but unless your waiting area changes I will not get them from Heartland, your waiting area is just not safe.
12/23/2020
John T. VERIFIED CUSTOMER
Always have a good experience when I get my car serviced
12/23/2020
Patrick T. VERIFIED CUSTOMER
Great service writer
12/23/2020
Char S. VERIFIED CUSTOMER
my floors look so nice. Breanna was sweet
12/23/2020
Cindy R. VERIFIED CUSTOMER
Austin was very polite and helpful. Explained everything to me.
12/23/2020
Josue V. VERIFIED CUSTOMER
Ryan was great, pleasant very informative and helpful
12/23/2020
Craig N. VERIFIED CUSTOMER
I was disappointed that that they couldn't find the problem with my problem.
12/23/2020
Ronald S. VERIFIED CUSTOMER
Good service. Kept me informed on what was needed to do.
12/23/2020
Linda B. VERIFIED CUSTOMER
Paul was pleasant and informative, nice guy.
12/23/2020
Grady J. VERIFIED CUSTOMER
Michael was very customer oriented and efficient when dealing with my truck and keeping me up to date with the progress of the vehicle. He also answered every question I had. Good guy.
-Grady
12/23/2020
Charles G. VERIFIED CUSTOMER
Ryan Horn customer service was very thorough and exceptional. Very important to us was the fact he took the time to explain what our car needed and made recommendations to replace part now that the interference was removed. While it may cost a little bit more now, it will save hundreds later. We never felt rushed with Ryan. Clone this guy! You will make more money and have more reoccurring customers.
12/23/2020
Darren H. VERIFIED CUSTOMER
Will do
12/23/2020
Tyler B. VERIFIED CUSTOMER
Dustin was excellent in explaining everything and his customer service ! 10 stars!
12/23/2020
Kelly F. VERIFIED CUSTOMER
Bring back the car wash coupons
12/23/2020
Skyler M. VERIFIED CUSTOMER
When calling Haselwood I was booked for 2 appointments 1) for an oilchange 2) for recalls. They mixed up appointments and booked 2 oil changes back to back days and none of the recalls, now I must wait yet another week for the recalls to be completed.
12/23/2020
Jessica S. VERIFIED CUSTOMER
Ryan was very kind, knowledgeable and helpful. A++ customer service :)
12/23/2020
John B. VERIFIED CUSTOMER
Patrick is an exemplary employee. He showed me how to operate my lift gate button when others in the past could not explain the operation. Patrick made my service visit a pleasure. Kudos and props to Patrick Callejo. Patrick represents the Renaissance of Heartland Toyota’s commitment to excellent customer service.
12/23/2020
Jonathon B. VERIFIED CUSTOMER
The team was very thorough. They communicated well and got the service done in a timely manner.