The man who helped me at the counter was friendly, happy, courteous, and communicated clearly and easily. He made the paperwork easy and clear and fast. Working in sync with the behind-the-scenes servicemen, he got my service completed very promptly.
12/23/2020
Andrea S. VERIFIED CUSTOMER
Mike was great but techs broke a different part while doing a recall replacement and I had to come back a second day for repair of the unrelated part. Also, recall paperwork said job would take 2 hours. I made an appointment for the work a month in advance for 7:45am. Work did not commence until 11:15am and I didn’t get vehicle back until 1:30pm. So I waited on site for 5.75 hours. Again, service advisor Mike was great but something is a mess in the scheduling.
12/22/2020
Donald D. VERIFIED CUSTOMER
Michael was great. A true professional in customer service.
12/22/2020
Ken R. VERIFIED CUSTOMER
Great Service!
12/22/2020
Jeffrey K. VERIFIED CUSTOMER
Alicia was very professional and knowledgeable. I had a question about my vehicle's recall history and she explained and showed me everything I needed to know. I liked Alicia.
12/22/2020
Brian B. VERIFIED CUSTOMER
Our sales tech David was spot on, kind, courteous, honest, personable etc
2nd to none, & we will highly recommend him!
Brian & Trina
12/22/2020
Louise V. VERIFIED CUSTOMER
Daniel is super pleasant snd efficient.
He came right out as soon as I pulled over. He is very knowledgeable.
Thank you for great service. Keep up the good work.
12/22/2020
Rae B. VERIFIED CUSTOMER
My front floors were vacuumed, service time was great, and everyone was friendly!
12/21/2020
Susan B. VERIFIED CUSTOMER
Excellent Service as usual. Thank you.
12/20/2020
Thomas W. VERIFIED CUSTOMER
Chet was honest and straightforward.
12/20/2020
David S. VERIFIED CUSTOMER
Ryan kept me informed and exceeded expectations.
12/20/2020
Maria Elsa. VERIFIED CUSTOMER
Good customer service
12/20/2020
Caroline R. VERIFIED CUSTOMER
We love Pia's Spa! (the Prius)...also thank you for the latte coupon while we waited. Friendly staff at the garage and service areas.
12/20/2020
Cheryl B. VERIFIED CUSTOMER
Ryan did an awesome job! He was very thorough and personable!
12/20/2020
Dan C. VERIFIED CUSTOMER
Paul was professional & made sure the job got done (10’days sooner than expected!)
12/20/2020
Paul T. VERIFIED CUSTOMER
Mike Smitley was great
12/19/2020
Gary G. VERIFIED CUSTOMER
The only negative about my experience was concerns about Not being careful with covid 19 concerns. I was seated in the waiting Room, and on a number of occasion service advisors or staff members would walk directly in front me, passing between me and a chair and within a foot of me. If they had walked around the outside of the perimeter they would have safely stayed at least 6' away. I am a physician and take covert 19 concerns very seriously. Also, the woman working at the latte stand served 4 consecutive customers that I viewed without once washing her hands. I think that these are issues that for the safety of your customers you should address.
12/19/2020
Jessica . VERIFIED CUSTOMER
Great service! Daniel did amazing working keeping up-to-date throughout the process.
12/19/2020
Thomasa T. VERIFIED CUSTOMER
Ryan was just awesome with my car. He took a very vested interest in making sure I got everything I needed for my car. He is a great asset for Toyota. Make sure he continues his employment there. Very very very satisfied with Ryan and his crew!! I have never ever received such great customer service and a great experience. Ryan is a keeper!! Love him!!!