Would be helpful when making appt online e to have a heads up on possible service needs so one is prepared before going to dealership. Usually I would check previous paperwork, but assumed I was going for simple.oil.change...unprepared for 60K service or need for brakes.
12/5/2020
Troy A. VERIFIED CUSTOMER
Mike and Scott go so far beyond my expectation every time I have been in.
12/5/2020
Betty J. VERIFIED CUSTOMER
Everyone is always so helpful,and nice!! Couldn't be better!I never take my rave 4 any where else,I trust them
12/5/2020
Charles M. VERIFIED CUSTOMER
Paul Smith was very professional and friendly. The service was completed in a timely manner. Paul notified me when the truck was complete and that was greatly appreciated.
12/5/2020
Katherine M. VERIFIED CUSTOMER
Paul was great. Called as soon as car was ready. Answered some questions I had So I could understand them which I appreciated since I am not a car mechanic!
12/5/2020
Mark G. VERIFIED CUSTOMER
Service rep was very helpful
Service was quick
12/4/2020
Kevin S. VERIFIED CUSTOMER
Very pleased. Ryan is an exceptional Service Advisor. He was thorough and understood the issues related to new and older issues with our 2020 RAV4 SE Hybrid: software update for battery discharge and gas tank issues. I saw a lot of other RAV4 owners online around the country who had unresolved issues, so I am very pleased my issues were addressed. Ryan also made sure to test the updates were effective. Also: Large Thanks to Brie who first took my call and gave me great advice to get the car in for service.
12/4/2020
Lois Anne. VERIFIED CUSTOMER
MIKE DOES A GREAT JOB GETTING MY VEHICLE SCHEDULED FOR REPAIRS OR SERVICE WHEN IT IS CONVENIENT FOR ME. HE IS FRIENDLY AND HELPFUL
12/4/2020
Terry A. VERIFIED CUSTOMER
Great service experience. Great waiting-area social distancing.
12/4/2020
Karen H. VERIFIED CUSTOMER
Thank you very much.
12/4/2020
Nicholaus R. VERIFIED CUSTOMER
I really appreciate the amazing customer service I consistently receive at your dealership. I’ve been going to Heartland for a long time and I’m always assigned good service advisors to take care of the maintenance needs of my car. Ryan Horn was truly exceptional. He scheduled my appointment, went over what to expect in terms of labor and total price, and he set up a rental car reservation for me. He was friendly, respectful and courteous! I pray that God wil bless him and the entire Haselwood team!!
12/4/2020
Divya S. VERIFIED CUSTOMER
He was amazing and very helpful. I got prompt service ahead of my scheduled appointment and had a very pleasant experience.
Thank you
12/4/2020
Kyle W. VERIFIED CUSTOMER
Ryan did great! I am not happy that the complementary stuff is currently unavailable. What I love about the experience is getting the coffee and completely car wash.
12/4/2020
Thomas C. VERIFIED CUSTOMER
When it came time to collect our car Matt was in the wind but Ryan, think that was his name, stepped in and did a grand job. Matt helped a lot with resolving our tire purchase.
12/4/2020
Ellen W. VERIFIED CUSTOMER
Chet did an awesome job. He answered all of my questions & made sure I understood the “whys”. He has great customer service skills & should be considered a definite asset to the service dept.
Thank you!
12/4/2020
Joan P. VERIFIED CUSTOMER
Austen did a very good job. He answered all of my concerns. He deserves a raise or at least a good Christmas bonus.
12/4/2020
Mackenzee B. VERIFIED CUSTOMER
Bre went above and beyond with assisting me in getting a new tire put on my car as soon as possible, especially since there was a nail in my tire. She made sure that They serviced my car quickly and made sure I would leave without paying much out of pocket. She was wonderful to work with and truly wanted the best outcome for me. I will be working with her in the future!
12/4/2020
Elizabeth T. VERIFIED CUSTOMER
Matt was kind and professional and very hospitable.
12/4/2020
Zac S. VERIFIED CUSTOMER
Chet is a great service advisor. He made sure my vehicle got everything it needed and I was taken care of too. He is very personable and is genuinely interested in how my day and life was going. I look forward to having him be the service advisor for my next visit. When a business employs people that are interested in their customers as people and not just to make money, that really is great customer service.