Austin was very professional, he called or texted me with information about my car. However, the issue with my headlights still exists.
3/26/2021
Dj H. VERIFIED CUSTOMER
Bryan was very professional and kept me informed of the progress of my vehicle.
3/26/2021
Lawrence H. VERIFIED CUSTOMER
Definitely satisfied thank you very much
3/26/2021
Bryan K. VERIFIED CUSTOMER
My service adviser Alex was pretty darn awesome and he haf pretty hair
3/26/2021
Joyce S. VERIFIED CUSTOMER
Thank you.
3/25/2021
Benjamin T. VERIFIED CUSTOMER
Darcey did an excellent job at being clear and concise with the communication about the issues with my vehicle. She was quick to respond and was very helpful with explaining the options. She was courteous and respectful. The work was completed beyond my expectations. Mahalo Nui Loa.
3/25/2021
Jeffrey M. VERIFIED CUSTOMER
As far as a service I was quite satisfied Mike was very interactive and available he did a great job. Glad I was able to get everything done in one stop shopping so to speak. I only intended on doing the 60,000 mile maintenance but you’re able to Denna find my battery was bad and replace that. You’re also able to identify that the tires were close to being baldAnd I was able to get those replaced also thank you Jeff
3/25/2021
Kenneth R. VERIFIED CUSTOMER
I was satisfied with the staff. They were helpful and do a great job. The unfortunate problem is finding out that an appointment is 6 weeks out. One rep even told me to take it to Tacoma for faster service. I prefer to shop local but it may be a thought if the lead time stays that way.
3/25/2021
Judy H. VERIFIED CUSTOMER
Brian very attentive to my needs nd concerns.
3/24/2021
John T. VERIFIED CUSTOMER
Bryan was extremely helpful and kept me apprised with daily updates. He was knowledgeable and we worked together, along with the Tech, to determine a solution.
Thanks Bryan
3/24/2021
Adam L. VERIFIED CUSTOMER
Very satisfied and had my truck fixed and back on the road faster then expected! I will be back for sure.
3/24/2021
Joe V. VERIFIED CUSTOMER
This is the first vehicle that I have gotten that I needed someone else to work on for me. Bryan did help me understand how warranty and maintenance can be completed.
3/24/2021
Janet G. VERIFIED CUSTOMER
Bryan was so professional and he was knowledgeable and very kind to me.
Thank you,
Janet
3/24/2021
Ruth J. VERIFIED CUSTOMER
I've never had to tell them about my maintenance plan until I was being charged $92. They did look it up and redid the paper quickly and apologized.
3/24/2021
Michelle C. VERIFIED CUSTOMER
Darcey did an amazing job!
3/23/2021
Jacob H. VERIFIED CUSTOMER
I called on Feb 22nd to schedule recall work to be done for 2 open recalls. My appointment date was March 22nd. After the 4+ hours that it took to remove my airbag emblem, I was told that the parts for the other recall still needed to be ordered and that I'd have to come back at a later date. I live an hour away. The service department had a month to get the parts for a known issue. I am not happy that I have to potentially waste another day. Other than that, the staff was friendly and helpful, I'm just really frustrated by this huge oversight.
3/23/2021
Brenden L. VERIFIED CUSTOMER
Martha in the parts department, & Alex who set up our servicing were amazing. They went way above & beyond to communicate & help me get the parts & matching services which I needed for my Jeep.
3/21/2021
Kimberly R. VERIFIED CUSTOMER
Small thing, but did not reset my oil minder nor did I get a window sticker to let me know when my next Oil Change is due. Other than that and running late it was pretty good
3/21/2021
Justin J. VERIFIED CUSTOMER
Mike was very pleasant amd helpful. He proactively provided me with details and pricing for my vehicles repairs as well as went over potential repairs needed. Mike was very communicative and I feel that he went well above and beyond. He easily made this my most pleasant experience at West Hills (Not I that I have had any unpleasant ones.) Thanks again Mike!
3/20/2021
helen e. VERIFIED CUSTOMER
When I called, I didn’t know exactly how to ask and explain what I was looking for. Bob was so helpful! No matter how stupid I felt asking questions, he somehow knew what I was trying to say! He was patient and had a great personality! When I got off the phone I felt I accomplished what I needed to; but would not have been able to without his help!