I don’t think you want me to answer this yet as you still have my truck..
9/25/2019
Thomas F. VERIFIED CUSTOMER
Every phone call and update except the last one had to be initiated by myself, multiple service techs gave multie different answers
9/25/2019
Ruth . VERIFIED CUSTOMER
James was absolutely outstanding!!! He needs a bonus!! He was kind considerate and caring!!! He's the best!!!
9/25/2019
Elsie P. VERIFIED CUSTOMER
Thank you very much to Zachary Reed and James the mechanic Good job
9/25/2019
Kurt W. VERIFIED CUSTOMER
Aaron Citizen did a wonderful job helping me today.
However, the young man (didn’t catch his name) that applied the Perma Plate missed several areas of the truck. When I pointed it out, he told me it was the first time doing it and that it was intimidating. I asked him to go back and finish the job. I am concerned that it wasn’t applied correctly and that I may have problems down the road. I think the young man should have been supervised. He should have also asked how to do the coating correctly if unsure.
9/24/2019
Lenny J. VERIFIED CUSTOMER
Quick easy drop off, and kept up to date on status of service repair and recall. It was ready at the exact time he said it would be, and got me a detailed service receipt and I was on my way. Thanks again.
9/24/2019
Lori S. VERIFIED CUSTOMER
Everything went very smoothly, and I appreciate it.
9/24/2019
Michael W. VERIFIED CUSTOMER
What is the point in quoting a price if it isn't the price. Tax is one thing. But trying to slide in shop supply and other fees...just shady. Be up front with all cost. Myself or anyone else should not have to call you out on this. The service rep. did make it right.
9/24/2019
Keith W. VERIFIED CUSTOMER
Great as always
9/24/2019
Susan K. VERIFIED CUSTOMER
I'll Be happier when you finish the job.
9/23/2019
Ben J. VERIFIED CUSTOMER
Jacob is awesome!
9/22/2019
Vicki W. VERIFIED CUSTOMER
kristyn was great. She anticipates what was needed and delivered ahead of schedule. Thank you!
9/22/2019
Jackie C. VERIFIED CUSTOMER
Thanks for using the vac on the inside!
9/21/2019
Phillip S. VERIFIED CUSTOMER
Still scuff mark on hood & scratch by the gas cover & lousy job on the perma plate also still water marks on car !!!!!!! Not happy I should have taken it to a professional shop I won’t be using your detail service again I wasted one thousand dollars makes me sick
9/21/2019
Bobby F. VERIFIED CUSTOMER
It was a series of events, not a big deal when parts not available, I understand, it was the lug but that was stripped, I was told the stud was broken , got the truck home and took a look, the stud was not broken, it was the nut that was crossed threaded probably result off using power tools to re install the lug nut, I just had new tires installed the day before I dropped off the truck. Could have at least tried to re thread with a die. Anyways, I also found an extra screw on passenger side mat, goes somewhere but I don’t see where. The advisor Steve was great. Thanks
9/21/2019
Michael R. VERIFIED CUSTOMER
I felt like the service I brought my vehicle in for took to long to do. It was 1 hour 45 minutes for a scheduled oil change/ tire roatation.
9/21/2019
Dennis W. VERIFIED CUSTOMER
Zack was excellent!!!!! He is five star and has excellent customer service!!!! I will ask to work with him on future visits!!!!
9/21/2019
Renee P. VERIFIED CUSTOMER
There were no inspection remarks about my tires or brakes. The only thing stated was I needed my break fluid serviced
9/21/2019
Elizabeth A. VERIFIED CUSTOMER
This was my first time getting any service from west hills Honda and I’m so glad is where I went for even just something simple.