Patrick was awesome. Got me in and out quickly and got me set up for my next service while I was there. Thanks!
8/27/2019
Betty H. VERIFIED CUSTOMER
James Belyea, was professional, nice and friendly
He checked a list of things regarding my car and even vacuumed it for me.
I was ready to come home in record time. I have been dealing with your company for almost 30 years
and wouldn't change for anything. Betty H
8/26/2019
Phillip L. VERIFIED CUSTOMER
James was the most professional person I have ever experienced. Thankyou James!
8/26/2019
Marcell S. VERIFIED CUSTOMER
Ms Giles was extremely professional, informative and polite
8/25/2019
Sandy K. VERIFIED CUSTOMER
It took 10 days to get my Jeep Renegade back. Twice they needed to order parts and then they needed for the service Tech to come back to work. I don't understand why it wasn't handled by another service Tech! Unfortunately this seems to be an on going issue with your service department extremely long waits to get an appointment, and then several days to get easy fixes done.
8/24/2019
Irene C. VERIFIED CUSTOMER
Kristen was excellent very personable
8/24/2019
Justin M. VERIFIED CUSTOMER
Zach was great
8/24/2019
Patrick I. VERIFIED CUSTOMER
Everything was great. Quick, efficient, and friendly.
8/24/2019
Ira A. VERIFIED CUSTOMER
Nothing bad to say about Patrick Duncan! He is very professional! The problem: light on dashboard was coming on with the message; ‘Service Shifter’ and all the lights on the shifter turned red. The repair (three hours later) was replacement of a wiring harness and bezel. Close to a four hundred dollar repair of which I had to pay one hundred on my extended warranty. I didn’t make it out of the dealership driveway before the lights came on again! Patrick brought the service technician out. He took the car back and when he bought it back said it was “reset and fixed.” Well, it’s not. It was fine for about three or four starts and now I am having the same problem!
8/24/2019
Leah C. VERIFIED CUSTOMER
I waited two hours for an oil change. I shouldn't have to wait two hours for an oil change that I am paying for.
8/24/2019
Rod J. VERIFIED CUSTOMER
Above and beyond service.thank you
8/23/2019
Lynn P. VERIFIED CUSTOMER
Outstanding service thank you Zach and team!
8/23/2019
Rebecca L. VERIFIED CUSTOMER
The oil change report showed that my tires were at 35 psi before & after oil change. They are actually at 39-40, which is where I like to keep them. So it's fine that they weren't adjusted, but it tells me that the service tech didn't really check them which makes me question the attention to detail. Also, my in-dash information center shows --- for oil change indicator instead of showing 100%. Normally after an oil change, it is at 100%. Also, the front windshield had smear/smudge marks on it. I was able to clean it, but it seems like lack of attention to detail to me that the service tech didn't do that after applying the Crystal Fusion.
8/23/2019
Paul B. VERIFIED CUSTOMER
Very friendly people and always great customer service when I go there.
8/23/2019
John W. VERIFIED CUSTOMER
Kept me informed the entire time and delivered when promised
8/23/2019
Brent D. VERIFIED CUSTOMER
Patrick was friendly and quite helpful
8/22/2019
Susannah S. VERIFIED CUSTOMER
Great service as always!
8/21/2019
Toby M. VERIFIED CUSTOMER
Krys is awesome! Great service advisor!
8/21/2019
Karin H. VERIFIED CUSTOMER
Thanks again...
8/21/2019
Antonio D. VERIFIED CUSTOMER
Zack Reed is a genuine professional; Conducting all interactions with the utmost professionalism and ensured a clear understanding on every aspect regarding the vehicle. Thank you Zack, and the rest at West Hills!