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Real Reviews from VERIFIED CUSTOMERS
Katie M. VERIFIED CUSTOMER
Only feedback I have is that when I arrived for my appointment I waited 15 minutes which was excessive. This was my first experience with Zach and I liked him very much.
7/11/2019
Steven M. VERIFIED CUSTOMER
David Vivieros was the best service rep I ever dealt with! He did a great job by acting quickly to get me in and out and he took the time to look at an issue with my Rambow hinge. Outstanding !
7/11/2019
William T. VERIFIED CUSTOMER
Very professional and very courteous!
7/11/2019
Joseph M. VERIFIED CUSTOMER
Paul Long did an excellent job of getting my vehicle serviced quickly!
7/10/2019
Hershel A. VERIFIED CUSTOMER
Have always had good service. Would suggest in future, when Informing customer of any type of leak, take pictures of the leak in order to show customer.
7/10/2019
Brian B. VERIFIED CUSTOMER
Zach took care of all of my concerns in an effecent and professional manner.
7/10/2019
Andrew C. VERIFIED CUSTOMER
Took multiple trips for diagnostics, even with FCA corporate invoked I never got a call from service manager, just a text, “mr Clark your car is in god hands.” Based on this service since feb, I will not buy our next family jeep from you all. One of the jobs was rework from February when your service writer said “just drive a few miles and it will reset”. Took 3 weeks to get a diagnostic appointment. For two of my “appointments,” Patrick wasn’t there/busy and another writer said “I didn’t have an appointment,” and only “my” service writer Patrick sort of knew what was going on. David was an absolute jerk. Final insult was shoddy work... pulled my car up front, and the odometer was flashing. I had to get service writer to get a tech to take back and re-flash something. Never should have happened because the car was given to me running and someone should notice the flashing OD indicates an issue on newer FCA cars. Whomever pulled it around should have caught that. I really think a call from the service Manager is appropriate as all the above is correctable if your staff cared about keeping customers. Wish tacoma dealer wasn’t an hour away but never had issues with them. Thanks for reading.
7/10/2019
Linzee L. VERIFIED CUSTOMER
Was checked in quickly (and nicely) and did not have a long waiting time for oil change.
7/10/2019
Michael . VERIFIED CUSTOMER
I typically dislike this dealership with a passion. The only employee I prefer to deal with is Garrett the service advisor. He is always going the extra mile to make sure I am taken care of.
7/10/2019
Ian P. VERIFIED CUSTOMER
Zach helped me quickly and efficiently. Gave me a visual on the filters instead of saying they needed replacement and letting me guess at their condition. Work was done right on his time estimate. Thanks
7/10/2019
Ryan F. VERIFIED CUSTOMER
David was nothing short of awesome!
7/10/2019
Melinda E. VERIFIED CUSTOMER
Paul did all he could for me and my car today, and it is very much appreciated. It’s always great when you have an advisor who takes care of your car as if it’s their own. Thank you so much Paul
7/10/2019
Andrew S. VERIFIED CUSTOMER
Zack was a terrific customer svc rep, keeping in touch, etc. However, after replacing our battery, the starting issues weren't solved. We were told then it was a fuel pump problem, but $1150 was more than we could afford, so we towed it to another place.
7/9/2019
Andrew S. VERIFIED CUSTOMER
Zack was a terrific customer svc rep, keeping in touch, etc. However, after replacing our battery, the starting issues weren't solved. We were told then it was a fuel pump problem, but $1150 was more than we could afford, so we towed it to another place.
7/9/2019
Glenn M. VERIFIED CUSTOMER
I was to receive a recall update, the job was timely and done professionally. They even gave me pointers on how equipment worked on my Pacifica.
7/9/2019
Val F. VERIFIED CUSTOMER
Thank you for your service. I was completely satisfied with your service. It was beyond my expectations.
7/9/2019
Gail H. VERIFIED CUSTOMER
Zach provided professional, polite and engaging customer service today. My wait time was incredibly short. Overall, my experience with West Hills Crysler•Jeep•Dodge and Zachary Reed, was fantastic. Thank you!! Gail M. Hunnicutt
7/9/2019
Deana W. VERIFIED CUSTOMER
David was great!
7/8/2019
Michael W. VERIFIED CUSTOMER
People very nice, wait a little long for just a oil change
7/8/2019
Eva Marie. VERIFIED CUSTOMER
I don’t remember the guy who helped me but he wasn’t friendly at all, barely spoke to me and I’m not even sure he told me his name. At the end he handed me the paperwork and said everything is good with my car, here are your keys.
7/7/2019