West Hills Chrysler Jeep Dodge Auto Repair Service

Very prompt and kind

Patrick was very knowledgeable, friendly, and professional. I am very happy with the service I received.

Thank you for your professional and courteous service and the updates on the maintenance status.

She was very helpful and answered all of my questions. Very satisfied thank you.

Really appreciate the personal care during checkin and overall service.

Thank you for figuring out what was wrong with my car and getting it fixed quickly!

Yes you were very professional and fast Thank you

She was very nice; helpful and informative

Zach's a good person very polite helpful. I feel like every time I get my oil changed it costs me money I know I have too keep up on the matieance on my car but I'm just getting by and then I get another exspence crazy I love my car thank you west hills and I come there because of my warranty but also too get the best service from Zach

He was very helpful and informative in the process and helped with anything i or my son needed while our vehicle was being serviced.

I specifically asked for my fuel system to be serviced if it’s on the warranty or not when I made the appointment and it was not done all my warning lights and reminders for my truck to be serviced are still there how do I know the oil was even changed or oil filter was changed terrible service I will not be going back and I’m going to figure out how I can get my money back for my warranty.

Customer service between David and the service manager were far below my expectations. For the whole time my car was at the dealership I had to call to get any updates. I felt that they weren’t concerned about getting my car fixed even though we had a strict deadline. I had to call chrylser myself to get an answer on what needed to happen next to fix my car. I felt that I never got any feedback from the service department and was very frustrated on how long it did take for my car to be fixed. But more than anything the lack of communication between myself and service department was the most frustrating part of the process!

Extremely pleasant

Krys was very helpful with getting my Jeep signed in so I could get to work on time. I did not have an apt and she was very understanding of my situation. This was my first experience at your business and barring the unexpected ($1,100) expense for the Jeep (I did not purchase it from your dealership) your team was very helpful in getting the major issues corrected so I could make it home to Oregon this weekend. I appreciate your team getting the major work done. I know that my repair was a costly and time consuming one, but you took care of me. So thank you.

The service I received today was excellent! Couldn’t be better! Thank you!

I came in for a basic oil change, and to ask how often my Chrysler 200s computer should be checked for updates as last year my car when my car had it's multitude of defective thermostat issues, I had to wait many hours as it's computer was out of date and I wanted to prevent that from happening again. I asked very specifically for a quote of cost prior to booking my appointment yesterday. I was quoted 45 to 80$ on the high end. Although I thought the variance seemed odd, seeing as it seems logical that your staff should know how much it costs to service a Chrysler seeing as any other company seems to be able to quote accurately. I brought my car in apx. 15 mins early and was told it would be about an hour before it was ready. I asked again about the computer issue and was not answered. Then I was presented a bill for 120$. I asked why I was being charged double what I was quoted. He checked the computer, said the labor added incorrectly and that the Chrysler 200 required an extra quart of oil. He then took 20$ off the total and billed me just under $100. I left furious. I believe your company is misogynistic and goes out of there way to overcharge and mistreat women. Every experience I have had with your company has been deplorable, your staff is rude and condecending. This has been my consistent experience over 2 years and 5 different occasions I have needed to come in. I am completely disgusted and feel like I was ripped off entirely. My car was finished in 30 mins. I saw them park it almost 40 mins before I received my car is ready text. I recieved deplorable service that took less then half an hour to do and then was grossly overcharged. Thanks, but no thanks to your "women's" upcharging.

Efficient and no hassle

Professional young man and great service by all the staff.

Appreciate it getting the work done looking forward to next appointment

The communication between he and I was often and he listened to what I stated about my vehicle. His attitude towards me was extremely respectful. This is my first time sending feedback because of my experience with David.