Took a little longer than was planned to complete but they had alot to do to my truck. But it all was done professionally and my truck looks bad ****! West hills ram holds there guns to professionalism! Thank you very much! I totally recommend west hills to everyone that wants it done rite! Charles T
4/29/2019
Richard P. VERIFIED CUSTOMER
David V and his assistant Tristan and Darren were very kinda and tentative to my vehicle needs. I even had a chance to speak with the tech whom was more the friendly with all my questions. P.s I think Tristan kinda cute
4/29/2019
John B. VERIFIED CUSTOMER
Paul Long is the BEST!!
Please tell him that from me.
He has a demanding job with tons of paperwork.
Thanks Paul for making my life easier.
4/28/2019
Leilani G. VERIFIED CUSTOMER
I was experiencing my Jeep Grand Cherokee jerking when pressing on the gas from a complete stop when the engine shuts off to save gas. They ran diagnostics and were not able to find anything however I still experience it from time to time. Seems like the gears get stuck or jump when the vehicle shuts off st a stop light and the auto stop/start button is not on.
4/28/2019
Robin L. VERIFIED CUSTOMER
Service department was great. And I also needed to order a part for a different issue and the gal in the parts department was terrific too! First time I’ve worked with the dealership but would definitely recommend.
4/28/2019
Monica B. VERIFIED CUSTOMER
My Jeep has been there 3 months to get seals fixed and when I came to pick it up today the one on the passenger door is sticking out when the door is closed!
I’m not blaming Krys Giles at all because as busy as she is, she is always awesome!
For almost $600 I would think the water guy would have paid more attention to detail! I will be bringing it back next Friday!
Monica
4/28/2019
Rene M. VERIFIED CUSTOMER
Paul does well to keep the customer informed.
4/28/2019
Andrew N. VERIFIED CUSTOMER
I paid $169 to have the dash screen and backup camera fixed and the same fault occurred on the drive home from the shop and again the following day.
4/27/2019
Karen J. VERIFIED CUSTOMER
Everything was done very fast
4/27/2019
Dean N. VERIFIED CUSTOMER
I went in for an oil change two and a half hours later it was finally done. Terrible terrible customer service. The attitude of the sales manager was get over it.
4/27/2019
Lee B. VERIFIED CUSTOMER
Always very pleasant when I am there.
4/27/2019
Kenneth M. VERIFIED CUSTOMER
I was happy with the service just not the price I had to pay for an ignition switch and key especially since I bought the car from the dodge dealerships.
4/26/2019
Richard C. VERIFIED CUSTOMER
Explained things thoroughly and kept us updated.
4/26/2019
Merle B. VERIFIED CUSTOMER
She was very helpful with my service especially just moving from Florida and my service agreement
4/26/2019
Roderick V. VERIFIED CUSTOMER
Excellent customer service.
4/26/2019
David C. VERIFIED CUSTOMER
For some reason, my service advisor didn’t call me back almost ever. My truck was there over a month. He or someone on his team forgot to send a diagnostic to the warranty company, prolonging their getting to check out the issues. Had he answered or returned my calls, it may have reminded him to send the diagnostic to the warranty company. Took my mother from Pittsburgh to call and complain to get ANYONE to call me back. Terrible customer service. Will not be coming back. Krys was nice.
4/26/2019
Robert R. VERIFIED CUSTOMER
Great service
4/26/2019
Vonja F. VERIFIED CUSTOMER
Patrick was very kind, professional and explained everything they did with my vehicle.
4/26/2019
Patricia F. VERIFIED CUSTOMER
Garret went above and beyond to make sure I was informed and taken care of. And with a great attitude. Thank you sooo much. Patti Fairall