Waited in the waiting area for 2 hour for an oil change, when I finally asked about my vehicle I was told it was done and they never notified me. Also never consulted about additional work that was needed and not preformed. First time at this location and not happy with the service. I was happier driving to kirkland to get service and after this experience might go back to doing that verse the horrible customer service I got at this location. Service person who checked me in seemed inconvenienced when I checked in and wasn’t help in answering questions about the service package I have through dodge. Overall service sucked and you wasted 2 hours of my day because of it. Thanks. Kyle H
4/2/2019
David B. VERIFIED CUSTOMER
Took 1.5 hours when I was told it would take an hour or less.
4/2/2019
Leo P. VERIFIED CUSTOMER
The gentleman by the name of Paul in service was down right SPECTACULAR!!! I'm a disabled veteran and he went out of his way to help me get my RAM repaired and back to me.Great people person, kind!, caring. Thank you
4/1/2019
Anthony A. VERIFIED CUSTOMER
You did well, just like I expected.
4/1/2019
Shelly B. VERIFIED CUSTOMER
David was very thorough in explaining what they were fixing on my truck and got me in and out quickly. I enjoyed working with him.
4/1/2019
Terrin A. VERIFIED CUSTOMER
Everything seemed fine.
3/31/2019
Kathy W. VERIFIED CUSTOMER
The service was fast and merril my driver was awesome thanks again for getting this done so fast!
3/31/2019
Norma C. VERIFIED CUSTOMER
The engine light is still on after the PCM was installed. I didn’t want to have the 85000 mile service completed until I could make sure the engine light was going to stay because I may need to spend money on another issue that’s causing the engine light to be on.
3/31/2019
Theresa W. VERIFIED CUSTOMER
Great job as always.
3/30/2019
Meaghan B. VERIFIED CUSTOMER
Garrett was very helpful and had a wonderful personality. I would not mind having him help me again.
3/30/2019
Armando A. VERIFIED CUSTOMER
Very service oriented and friendly; prompt and infiormative, made it a good and painless experience.
3/30/2019
Braddon M. VERIFIED CUSTOMER
Very professional! Did everything to insure I was taken care of in a timely and respectful manner. He is the main reason I will be recommending my friends and family to purchase their next vehicle with west hills! I bought a new truck through you guys and within days the ECM was throwing codes to indicate a possible failure with the boost control module and an eminent failure with the turbo. I was stressed out because we just bought it. I brought it in and James calmed me down and insured he would do what it takes to get my truck in the road again. Thanks again! 5 Star service.
3/30/2019
Becky E. VERIFIED CUSTOMER
Always a pleasure
3/29/2019
Andy R. VERIFIED CUSTOMER
Garrett did an outstanding job to ensure all my questions and service we're met. Thank you.
3/29/2019
Chasen B. VERIFIED CUSTOMER
I was told that my Jeep was fixed and I payed for the “fix” and when I went to leave, my Jeep was not fixed when I started to drive off. So I had to turn it back in to get fixed for the original problem again.
3/29/2019
Andrea M. VERIFIED CUSTOMER
Very polite and professional
3/29/2019
Mathew M. VERIFIED CUSTOMER
Krysten did a great job.
3/29/2019
Kristopher L. VERIFIED CUSTOMER
Great service
3/29/2019
Matthew H. VERIFIED CUSTOMER
Great service! Thank you
3/29/2019
Michael D. VERIFIED CUSTOMER
Timely service and great updates by the service desk employee