I was treated professionally and given the information I required for the time restrictions I had to meet that day. Great experience as always.
3/21/2019
Brent H. VERIFIED CUSTOMER
It took 2 hours to program 2 key fobs. My truck was sitting outside and so I could see when someone was working on it. When they finally got outside to work i it, it took them less than 5 minutes and my bill was 150. I felt like I got ripped off. I also heard someone else come back in and was upset because a service tech hadn’t put oil back in his truck after service. Wow. My confidence is low and I’ll kikwly never come here again to get my truck serviced.
Brent H
3/21/2019
Brandy L. VERIFIED CUSTOMER
I am now satisfied, but the issue should have been in the first place.
3/21/2019
Steve H. VERIFIED CUSTOMER
Tristan was polite, smart, fast, and best of all he did a nice and clean job, and that I appreciate. Thanks
3/21/2019
Aaron J. VERIFIED CUSTOMER
West hills dealership failed to add oil to my vehicle after an oil change
3/21/2019
Karen &. VERIFIED CUSTOMER
APPRECIATED the attention\refund for part of service that we had actually requested NOT to be done. What's done is done ~ thanks for listening & follow through
3/20/2019
Ricky T. VERIFIED CUSTOMER
He is knowledgeable and friendly.
Was very helpful in taking steps to help
Get me a loaner car. Thank you Zak & also David
Helped! My car was blocked in when I picked it up
& he took car of that.
3/20/2019
Edward V. VERIFIED CUSTOMER
I don't like the fact that I have to pay you guys fifty bucks just to tell me I need brake pads and tires I knew I need tires but you can get brakes checked for free you charged me fifty bucks that's not right
3/20/2019
Trevor M. VERIFIED CUSTOMER
Although they were brief interactions, Mr. Duncan made my experience at West Hills Chrysler a really good one. He was very prompt, courteous, and very informative of what will be done to my vehicle. I was very impressed when he briefed me on the vehicle inspection. I really appreciated the total cost that includes labor since im not a fan of hidden or undisclosed fees. Thank you so much and please continue to give the same level of customer service in which you provided me.
3/20/2019
Troy T. VERIFIED CUSTOMER
Professional, friendly, helpful, quicker than expected.
3/19/2019
Michael R. VERIFIED CUSTOMER
The advisor was knowledgeable and friendly.
3/19/2019
Michael H. VERIFIED CUSTOMER
Thank you for fast service and helping me order my new car in June????
3/19/2019
Leslie S. VERIFIED CUSTOMER
kristyn Giles was very professional. She contacted me several times throughout the day to keep me updated with the progress of my vehicle. Each time I went to the service desk she always greeted me with a smile. I would again like to thank Kristyn for making my service a very pleasant experience.
3/18/2019
Cesar C. VERIFIED CUSTOMER
Very Very go to service
3/18/2019
Janet P. VERIFIED CUSTOMER
First let me say that the employee who handled my transaction was very polite and the service was completed quickly while I waited for my car. I originally came in for an oil change. However, after the employee suggested that I get the 12K service for my 2017 Jeep Grand Cherokee for $189.95 plus tax I was charged an amount in excess of $230. When I inquired about why there were added costs I was told that was for "shop supplies". The employee (David Viveiros) then said he would take $15 off. (an arbitrary number) I paid $217 for the service and left but was very disappointed that the advertised $189.95 price was not honored. By my calculations the final service bill should have been $207 when 9% tax is applied. There was never any mention that "shop supply" costs could be added. I feel like I was duped. I hope not. I bought my Jeep there and have had all service done at your dealership since the purchase. Very disappointed. If there is a better explanation I would be interested in hearing it.
Janet P
3/17/2019
Larue S. VERIFIED CUSTOMER
Yes very pleased. Paul took care of me right away, and kept me informed of the status of my vehicle
3/17/2019
Deuane O. VERIFIED CUSTOMER
It was my first time at your establishment and it was very impressed! David was extremely friendly and very helpful. The job was done in record time! I was thinking it would take a couple of hours but it was less than that and so quick. I really liked that. I will be back for sure. Thank you!