I spent $700 to fix my defroster and Heat on the driver side. They replace the fan and now they would another $2,000 open the blend door on the driver side. To say I'm and happy would be an understatement. They charge me for a diagnostic but apparently they didn't do it because it didn't show the blend door actuator is not working the first time they had it apart. So they overcharged me $180 in labor and I want another $2,200 to fix what they should have caught the first time they had it open. If this is your idea of good customer service I'll spread the word. Your sales manager was even worse than Zack he doubled the price from what Zach told me. Mike Starks is a smooth talker but he doesn't say anything but gibberish.
3/17/2019
Autumn W. VERIFIED CUSTOMER
Garrett Labelle was very sweet. He showed that he genuinely cared about his customer and was very prompt witht everything.
3/17/2019
Robert K. VERIFIED CUSTOMER
Costs were not made clear I paid twice as much as I thought I would
3/17/2019
Justin B. VERIFIED CUSTOMER
His time away due to health issues there was a lack of communication which should have been picked up by management but when he was there and came back he was on it just like the first time. Great service advisor. Will only go to him for my journey or my ram2500.
3/16/2019
Lora Z. VERIFIED CUSTOMER
My daughter has an older Dodge Durango and I Solely rely on you Chris to do all of our service on her vehicle and I feel safe taking it to her knowing that she always has my daughter at the top of her list for safety on our vehicle and I really appreciate it that she cares
3/15/2019
Jason V. VERIFIED CUSTOMER
Excellent service, he was very attentive and helpful. Quick to respond to my every need.
3/15/2019
Kendall E. VERIFIED CUSTOMER
James was awesome,very professional,courteous thoughtful,helpful and took care of everything I needed.
3/15/2019
Charles M. VERIFIED CUSTOMER
Kris was a major reason for my recent service experience satisfaction. Extremely nice and helpful!
3/15/2019
Theerawat M. VERIFIED CUSTOMER
Thanks
3/15/2019
Carolyn R. VERIFIED CUSTOMER
Very competent, polite,and thorough.
3/15/2019
Bradford B. VERIFIED CUSTOMER
Informative and polite.
3/14/2019
Norman J. VERIFIED CUSTOMER
I was very impressed with David Viveiros profession, prompt service in getting me checked in and checked out in a very timely and polite manner. And the work was done ahead of the predicted time!
3/14/2019
Douglas M. VERIFIED CUSTOMER
The service was what one would expect from a dealership. It was done in a timely manner for scheduled routine service.
3/14/2019
Erin G. VERIFIED CUSTOMER
Large job. Car is running well and team kept me well informed. Thank you
3/13/2019
Kerrie C. VERIFIED CUSTOMER
Paul is always great to work with!
3/13/2019
Ryan C. VERIFIED CUSTOMER
Great job. Fast, friendly service. Thank you!
3/13/2019
Andrew F. VERIFIED CUSTOMER
I took my 2014 Jeep jku here to have my airbag recall done and to take care of a bad rocker arm on my 3.6 engine not having bought the Jeep from this dealership I was weary about having the manufacturers powertrain warranty cover any repairs.
On the second day of my vehicle being there I received good news from David in service my engine had been repaired and everything was covered cost-wise including the vehicle rental. Overall very satisfied
3/13/2019
Erika D. VERIFIED CUSTOMER
They were unable to service one concern due to diagnostic light not being on.
Paul wAs kind and helpful but it was frustrating that my gear shift problem could not be addressed simply because it did not show up in the diagnostics
3/12/2019
Judith J. VERIFIED CUSTOMER
David V. Is my Service Writer see Comments! A Stellar Représentative of West Hills Chrysler And jeep