I am very happy with the service that was provided. Everything was fast and I was updated when something came up or changed.
12/16/2018
Nicholas C. VERIFIED CUSTOMER
Always great. That's why I keep coming back!
12/16/2018
Geoff M. VERIFIED CUSTOMER
He was very professional and courteous.
12/16/2018
Deirdre T. VERIFIED CUSTOMER
I came in for an oil change. The service person asked me if I wanted the tire rotation as well. Unaware of the included tire rotation with the oil and filter change I replied no. When I got home and reviewed my service agreement I learned that the tire rotation was included. Now I will have to make another appointment to have the tire rotation done. This could have been avoided if the service person informed me while I was at the service center.
12/15/2018
Danielle W. VERIFIED CUSTOMER
I came home and checked my filters and tires and such and given my air filter was filthy I know that was not even touched which makes me question other services that were supposedly done. Your system was down so I didn’t get a receipt of print out anything on my car or if there were concerns or not given it was supposed to have 50 pt inspection and I got no feedback I’m thinking because it wasn’t actually complete given the time the car was gone. We were given questionable and vague responses by multiple people regarding the oil actually needed by my vehicle and what was being put into my car. I’m all honesty it was disappointing and now I feel like I wasted 100.00 for what seems like little actual services completed. Waiting around an extra 30 minutes for paperwork I never got didn’t help either
12/15/2018
Christina S. VERIFIED CUSTOMER
They were quite busy today and they got me out in a reasonable time. They even vacuumed by front cab which was very nice. Thank you
12/15/2018
Cynthia H. VERIFIED CUSTOMER
Well Zach was fast I wasent there all day like I thought I would be very good we will see if the problem got solved in acouple months thank you for your service I’ve had too come there four time since I’ve bought my car for one too pick up my license plates and come toobfind our they put them in backwards another time my computer had too be reset it just seems like since I’ve bought my car I’m having too drive from poulsbo for these little things hopefully now o won’t havevtoo come there til my oil change is due thank you
12/15/2018
Riley M. VERIFIED CUSTOMER
They did a good job of making sure all my needs were met.
12/15/2018
Sharon M. VERIFIED CUSTOMER
I was totally satisfied with Kristyn's service. She went the extra mile to get my car returned to me in a timely manner. She dealt well with the problems that surfaced while trying to complete the work. She certainly deserves a "well done".
12/15/2018
Sandy K. VERIFIED CUSTOMER
The lack of communication as to when my car would be ready was discerning. It took 2 days and it still wasn't done when I came to get it
12/15/2018
Lora Z. VERIFIED CUSTOMER
As always I have complete faith in her she takes care of my needs every time. Thank you
12/14/2018
Trina F. VERIFIED CUSTOMER
James is always so helpful and nice. He went out of his way to move my car off the curb because I was worried about driving off of it. Amazing customer service.
12/14/2018
Gerald M. VERIFIED CUSTOMER
Shuttle service was an unexpected convenience.
12/13/2018
Richard W. VERIFIED CUSTOMER
Service advisor said it would take about an hour maybe less to do the work. It was almost two hours before I finally got out of there.
12/13/2018
Rick S. VERIFIED CUSTOMER
The service representative was professional while being friendly and polite.
I felt comfortable and trusting with the information offered to me. Very good service!
12/13/2018
Benjamin S. VERIFIED CUSTOMER
Quality and friendly service
12/13/2018
Darren T. VERIFIED CUSTOMER
Headrest wasn’t fixed. This was the 3rd visit just for the headrest. Other parts must be ordered for it which includes yet another visit to the repair shop
12/13/2018
Jim P. VERIFIED CUSTOMER
Jim is diligent in his efforts to repair my car’s intermittent problem. I’m sure he will follow through and find the problem. I couldn’t be happier,
12/13/2018
Morgan T. VERIFIED CUSTOMER
Excellent job
12/13/2018
Cynthia S. VERIFIED CUSTOMER
Jim Cannon is an outstanding service manager for Jeep Dodge. Prior to my encounter with him, I was unable to resolve my service issues over a six week period working with 2 other service representatives. Those issues included the following: Tire low pressure alarm & notification that one tire had a nail embedded in it (non-repairable), and malfunctioning window wiper unit. Jim patiently listened to the challenges then worked diligently to resolve them all, with clear, concise communication , excellent follow-through, and attention to detail. He also checked on my warranty status - regional & extended - to see if tire & winshield wiper unit was covered. All of my frustration melted as I sensed I was in exceedingly capable hands and my confidence was restored. Jim is a terrific asset for Jeep dealership and service department & I am appreciative of
his responsive and advocacy on my behalf