Ricky was very helpful! We appreciate the great customer service.
11/14/2018
Garrett L. VERIFIED CUSTOMER
Ricky is fantastic! A true representative of customer service! I believe he is an asset to your fine organization!
11/14/2018
Alisha H. VERIFIED CUSTOMER
Thankyou!!!!
11/14/2018
Thomas J. VERIFIED CUSTOMER
Couldn't ask for better service kept me informed.
11/14/2018
Heather K. VERIFIED CUSTOMER
Communication was great, love dealing with West Hills!
11/14/2018
John B. VERIFIED CUSTOMER
Totally satisfied
11/14/2018
Rocky M. VERIFIED CUSTOMER
James Cannon (Jim) was very honest through our car repair process and that is what I appreciated most! He was very diligent in providing updates-the good and the bad. The team went above and boyond to fix our mysterious car clicking.
11/14/2018
Martin L. VERIFIED CUSTOMER
Outstanding service
11/14/2018
Carol K. VERIFIED CUSTOMER
Ricky is amazing. Awesome customer service, in and out quickly.
11/13/2018
Leif B. VERIFIED CUSTOMER
Service was quick however my vehicle did receive an unexpected break. The service department was made aware of this and have taken actions to repair and replace the part.
11/13/2018
Jeanette M. VERIFIED CUSTOMER
10/10 service was amazing. I can't say enough about how helpful John was. In the end it's great to have good service but we also want it at a fair price. I felt John worked with me to give me the best price that he could. Thanks
11/13/2018
Lisa B. VERIFIED CUSTOMER
I was charged full price initially and had to get money returned to me for the veterans day offer. I feel like it was far too costly when I was quoted $400 plus tax and charged over $515 before having $49.95 returned to me.
11/13/2018
Larry H. VERIFIED CUSTOMER
Happy!
11/13/2018
Kerry N. VERIFIED CUSTOMER
Your service was poor on several levels. The appointment to have my car serviced and have the airbags replaced was scheduled a couple weeks in advance, and called to confirm the appointment the day before. We live on Bainbridge Island and drove over to Bremerton West Hills the morning of 11/10 at 9 am. We checked in and the mechanics started to service the car just to find out 40 minutes later that they did not have the airbag part to do the replacement. Why did your service mechanics not check the inventory before confirming the appointment? No excuses! You wasted the morning of customers who for no good reason, and just a simple check of parts inventory. We will think twice next time about buying and servicing our vehicles at West Hills.
11/12/2018
Therahlee G. VERIFIED CUSTOMER
Professional quick informative trusting
11/12/2018
James G. VERIFIED CUSTOMER
Very professional and helpful. Thank you
11/12/2018
John C. VERIFIED CUSTOMER
Service was great. Thank you.
11/12/2018
Mark F. VERIFIED CUSTOMER
Chris along everyone at the Ram team has been nothing but helpful. I hope that their pay is not associated with this survey. Being involved with labor the last decade it seems to me there could be a better way. Mark F