West Hills Chrysler Jeep Dodge Auto Repair Service

Austin was extremely helpful and made sure all my questions were answered. I don’t get to say this very often but I would highly recommend his help.

Darcy was highly professional and very personable making me feel that my service request was extremely important and held her full attention...

I was told I messed with my truck. Which I did not. I was never given a price for a fuel filter change. My truck was driven more then I believe it should have been. 1/8 tank of diesel fuel. Which was not replaced. I will be in tomorrow to talk to supervisors.

Thank you Bryan for working hard on getting my vehicle finished! It took longer than expected but you kept me posted on the delay process with parts. Your customer service skills rock!

Satisfied so far with leak problem being found, but the job’s not complete until window replacement. That’s still pending...

Jake was great. Took care of problems still needing to schedule scratch repair that happened while there and checking on rear defogger wire for us

Bryan was awesome! Super friendly and helpful!

Bryan greeted me immediately with a smile and ready to help. He kept we up to date on my service and recommended a needed maintenance. He has convinced me to stick with west hills jeep for my car. Thanks Bryan for making my day

Darcey was extremely helpful and a delight to be around. I will definitely be bringing my jeep back again for any maintenance

They didn't fix the tailgate and said that the problem is from the dent in the top of the tailgate that has been in tailgate since 2013 even though the truck was in your shop for a recall two years ago.

Thanks!

Got me in for my oil change service quickly. And was back on the road I in no time.

Darcey was great. She kept me informed of the status of my truck and explained things well

Had a appointment for 1045 . Decided to wait because I asked generally a time frame and I got noon as a finishing time . I decided to wait . After a run around and back and forth my truck wasn’t done until 145 . With an appointment this is completely ridiculous. Keep in mind I bought a 70,000 truck here with purchasing service ahead of time with a package to take care of all my oil changes for a while etc. there was something missed And the last excuse was that they forgot to rotate my tires so they are getting it back in to do that . I am understanding but 3 hours with a appointment is a joke . Then it was stated oh it took a while because the tech is new and being trained . Great so I got a new tech working on my 70,000 dollar truck now i feel worse about the situation . Just be honest and if something was messed up admit it. I’m loosing a lot of confidence in a dealership I trust. The last thing people want to to feel is that there truck was rushed because they forgot to put them in line correctly or something was missed . When techs are rushed it causes problems . I could tell there was something missed so I didn’t get in on the right time or something . This may seem tedious but I’m in business and I have a schedule . 2 hours I would of been fine but I don’t like the Run around I don’t feel the excuses were honest .

Brian was a very personable man to work with. He kept me informed at all times in regards to when my car would be done. I look forward to working with him in the future.

She was very helpful and knowledgeable

Austin is definitely an asset to your business. He kept me informed the whole time what was happening with my Grand Cherokee and was very personable as well as professional. Thank you Austin for taking care of me. R, Patti Fairall

Very professional. Kept me up to date via phone calls. Went above and beyond by also fixing a flat tire that i had acquired on my way to the dealership. Thanks for all the help.

Great experience

Thank you for the wonderful job today! I feel confident in knowing I can always ask questions regarding my vehicle and being provided with the most knowledge.