Lars was very professional and answered all of my questions.
8/20/2018
James O. VERIFIED CUSTOMER
They couldn't take drain plug off so Garrett was supposed to call me back and set up appointment with mechanic. It was your tech who tighten it last visit.
8/19/2018
Penleigh M. VERIFIED CUSTOMER
We had a great experience with Lars. He was good about calling when the van was complete and explained to us what was found and needed to be fixed. We will be making an appointment for that soon.
8/19/2018
Lee B. VERIFIED CUSTOMER
Lars did great ,quick ,friendly and timely.
8/19/2018
Norman S. VERIFIED CUSTOMER
Pretty dog gone professional, from the service,
to the verbal courtesy, all the way down to the snacks
in the customer lounge. And you guys caught the
recall issue up front which was pretty impressive .
As a former Federal Agent, I have an appreciation
for professionalism.
8/18/2018
Stacey M. VERIFIED CUSTOMER
Very friendly and knowledgeable.
8/18/2018
Tara B. VERIFIED CUSTOMER
Service was great!
8/18/2018
Rachel K. VERIFIED CUSTOMER
Paul went above and beyond to help me with an issuer and to get coverage with a warranty. I greatly appreciated his help and professionalism.
8/18/2018
Larry M. VERIFIED CUSTOMER
He was a very pleasure to work with you did great service very friendly and very cooperative understood my concerns and needs
8/18/2018
Robert C. VERIFIED CUSTOMER
No vehicle inspection sheet was given to me at the time of payment. I had questions on the price of the oil change. Was told I would get a call back about these questions but I have not received one at this time. Bob Carter
8/17/2018
Christine B. VERIFIED CUSTOMER
The service team did a great job taking care of my Pacifica. Kristyn was particularly helpful and went the extra mile to assure the administrative process went smoothly and all my questions were answered. Thanks for the great service today.
8/17/2018
Christopher Z. VERIFIED CUSTOMER
The staff was fast, fair and awesom!!
8/17/2018
Amy H. VERIFIED CUSTOMER
Paul was friendly and very helpful. He took time to show me a few tips and tricks on my new car.
8/17/2018
Mark G. VERIFIED CUSTOMER
Twice in a row, your “safety” inspection failed to indicate a safety issue. The first time a burned out brake light was missed, plus my oil was low a week later after oil change. When I called about it, I was told diesel trucks go through more oil. This time a had a front headlight out, but again it was marked good on inspection. This time I was told that he noticed it but did mark it as such. I had the guy call to find out why, the person doing the inspection said he must have missed it. Plus I looked under the hood and my air filter box is covered with dust and no smudge marks indicating that it was removed to check, however it was marked sat on inspection. In fact I just took a break from writing this and checked it my self. I took two pictures. No way was this inspected because it’s very dirty. It’s obviously that safety inspections are not performed, just filled out to please someone in the company saying we are concerned about our customers safety and the reliability of their vehicles. Very very disappointed.
8/17/2018
Anthony L. VERIFIED CUSTOMER
My truck still isn’t done waiting for yet another appointment to get it in to have fixed this will be my 4 th appointment for this issue
8/17/2018
Frederick J. VERIFIED CUSTOMER
Good job All! Thanks Lars.
8/17/2018
Michael H. VERIFIED CUSTOMER
Oil change was not done. Check engine light still on. Engine still knocking. Dealt with immediate issue, but none of the scheduled issues.
8/16/2018
Patricia C. VERIFIED CUSTOMER
Garrett was friendly and professional.
8/16/2018
Lawrence K. VERIFIED CUSTOMER
Courteous, and addressed my question in a timely manner. He made me feel that my business and the fact that I chose west hills was appreciated.