I wish I had been told about the charge for my brakes bring checked. I was not informed about this charge. This was unexpected for a vehicle still under warranty. The service was fine but I wish I had been told so that I was prepared for the cost and could have financially planned for it!!
7/27/2018
Kevin M. VERIFIED CUSTOMER
Lars indicated which filters and fluids were ready for replacement without trying to upsell any item.
7/27/2018
Jason T. VERIFIED CUSTOMER
Lars is a top-notch professional. Although I Did not purchase my vehicle at West Hills, I am glad I took it there for servicing.
7/27/2018
Dave S. VERIFIED CUSTOMER
Paul was great to work with. Very friendly and helpful. Service was even done early. Very pleasant experience during my visit today. Thanks Paul. Dave
7/27/2018
Jan C. VERIFIED CUSTOMER
Done sooner than expected. Love you guys.
7/26/2018
Frank A. VERIFIED CUSTOMER
Very satisfied with hos expedient and efficient service
7/26/2018
Bob H. VERIFIED CUSTOMER
As busy as Kristyn obviously was she still went beyond my expectations to make my visit pleasant and to keep me informed of what was done and any possible needs my vehicle may have in the future. She demonstrated outstanding knowledge and sincerity with a smile and friendly attitude.
7/26/2018
Cynthia H. VERIFIED CUSTOMER
She was courteous and kept us sufficiently updated on the progress of our car. We appreciated working with her.
7/26/2018
Robert H. VERIFIED CUSTOMER
service completed ahead of promised
7/26/2018
Bryan M. VERIFIED CUSTOMER
Came in for my appointment at 9 am, was told my truck should be ready by 11:30 but they had it done by 10:30.
7/25/2018
Elisa E. VERIFIED CUSTOMER
Garrett Labelle is great to work with! Reliable, responsive & patient with my inexperienced car questions- he helps me feel confident making decisions regarding my Durango. I request him by name for the consistent great service he offers. He probably deserves a raise!
7/25/2018
Michael D. VERIFIED CUSTOMER
Very pleased - already took the survey today
7/25/2018
Susan A. VERIFIED CUSTOMER
Friendly and efficient service person.
Quickest oil change appointment ever!!!
Thank you!
7/25/2018
Carol B. VERIFIED CUSTOMER
Since the service on my vehicle I have warning icons popping on, “check your gas cap”, gas cap on properly, windshield whipper fluid (not empty)...
7/24/2018
Emmett A. VERIFIED CUSTOMER
When the part was purchased I was told installation was going to be approximately $450. It ended up being $526 which is nowhere close to $450
I would like to see an itemized breakdown of the installation cost. If I had gotten the estimate in writing I would be asking for a rebate
7/24/2018
David R. VERIFIED CUSTOMER
Kristyn was very nice
7/24/2018
Israel V. VERIFIED CUSTOMER
Kyle was very efficient & courteous. Very professional.
7/24/2018
Bradley F. VERIFIED CUSTOMER
Excellent service as always. I would never ever even consider taking my RAM1 1500 anywhere else. The entire service department at West Hills Chrysler, Jeep, Dodge and RAM is stellar.
7/24/2018
Michael I. VERIFIED CUSTOMER
Sharp guy, Kyle is. Attentive. Nice change from previous visits.
7/23/2018
Jeffery D. VERIFIED CUSTOMER
My driver side mirror was damaged during the time my truck was in your care. I was told it wasn’t done during that time and I just happened to notice it when I was driving away. When I pointed out that the pre-inspection does not note the damage to my mirror, the “black shirt” told me there was no way he could have noticed it. I understand the frustration, but I will not be satisfied until you make this right. Police and insurance steps completed, waiting to see what service manager says tomorrow.