Paul was helpful, and got the answers needed to help me out with my Rubicon, thank you!
7/4/2018
Carrie K. VERIFIED CUSTOMER
Kyle was so helpful when he realized I usually get synthetic oil, but got regular oil, he offered to do the next oil change with synthetic free of charge. That is good service! Thank you!
7/4/2018
Matt M. VERIFIED CUSTOMER
Everything that the vehicle went in for did not get complete and now we are having to schedule hopefully just one more return trip and not multiple ones. I personally think this due to the lack of communication between the departments.
7/3/2018
Ashley H. VERIFIED CUSTOMER
Fixed quickly
7/2/2018
**** S. VERIFIED CUSTOMER
I am unhappy with the service dept. They are either overwhelmed or lack attention to detail. They are missing the simple things like resetting the oil life after a change. You need to figure out how to mitigate those risks
7/2/2018
Robert M. VERIFIED CUSTOMER
Great service
7/1/2018
James P. VERIFIED CUSTOMER
Due to my schedule and work hrs, I leave specific contact information on my overnight drop paperwork. I appreciate this being followed as a call to the wrong number leaves me without transportation. Though Krys was apologetic on the phone, many thanks to Paul Long for securing a rental to avoid me being stranded.
I have more maintenance in the near future, avoiding another mishap in communication would be appreciated.
7/1/2018
Leonard W. VERIFIED CUSTOMER
Thank you for your efforts, jeep is running great!
7/1/2018
Daniel M. VERIFIED CUSTOMER
Ms Giles could not have been kinder. But Chrysler and the dealer in Kirkland where I originally purchased the vehicle have more or less robbed me. I purchased a pre paid service contract on the vehicle for close to two thousand dollars. There was absolutely no mention of the fact it had an expiration date. I am a fairly low mileage driver and was just bring the vehicle in for it 35000 mile service. WHICH I HAD ALREADY PAID FOR, I thought. I am sure the fine print says what Chrysler says it does. But there is a less than ZRO chance I will ever purchase another Chrysler vehicle, EVER.
7/1/2018
Junichi O. VERIFIED CUSTOMER
Kristyn Giles takes good care of me everytime! ????
7/1/2018
Katie M. VERIFIED CUSTOMER
I used to get the old parts that were replaced when I’d take my car in for service in the past at another dealer. I liked that I could see that it was “my” air filters they replaced and didn’t just show me some junky air filters that they show everyone just to oversell parts. I have this faint feeling I’m being scammed.
7/1/2018
Karol S. VERIFIED CUSTOMER
Excellent service & very customer oriented ....
6/30/2018
Skyler S. VERIFIED CUSTOMER
You guys were super awesome to work with and friendly as well. Thank you
6/30/2018
Robert S. VERIFIED CUSTOMER
Kyle was great!!
6/30/2018
Kelsey H. VERIFIED CUSTOMER
James is not only quick and great at his job, but he is very personable! He makes a huge impression during a small interaction!
6/30/2018
Donna H. VERIFIED CUSTOMER
Very helpful and provided timely updates.
6/30/2018
John K. VERIFIED CUSTOMER
Professional and courteous, can’t ask for much more.
6/29/2018
Teresa M. VERIFIED CUSTOMER
Mike the Service Manager did an exceptional job of making sure that we were taken care of and Jim did a great job of keeping me informed of the status of the truck.
6/29/2018
Kendall E. VERIFIED CUSTOMER
She is so nice and helpful and answers all my questions