West Hills Chrysler Jeep Dodge Auto Repair Service

You were not able to find unique window parts for my 2005 Chrysler PT cruiser convertible.

Their team is a good example of professionalism!

My brand new vehicle (purchased in January 2018, with only 36 miles on it when we drove it off the lot) was turned into this dealership on Friday, April 27th. The only issue was that the air conditioner was not working. My vehicle was kept at the dealership for five (5) days. During this time I was given very little information on the status of the repair, despite repeated requests for updates. The most extensive conversation Jim had with me during this time was to tell me he did not think the issue (which had not been diagnosed yet) would be covered by warranty, so I would need to pay for both the repair and the rental vehicle I was using. Please note that this is a brand new car that was sold to me stating that it had air-conditioning as a feature but has never actually had functioning air-conditioning. Obviously these statements by Jim were very distressing to me; and all the more upsetting because Jim was unable to tell me, either then or now, what was actually wrong with my vehicle or what would be required to repair it. On Tuesday evening, May 1st, I was told it was done and I could pick it up. When I picked it up, it had the exact same problem it had when I dropped it off. The air conditioner did not work, even on the drive home from the West Hills dealership, and continues to not work. When I contacted them again today, I was ignored and given the run-around all day. I called Jim every hour, on the hour, starting at 8am and left voicemails. Finally at 4:30pm I spoke to the manager Mike, who told me I would need to take the car to another dealership, located an hour away from me, because West Hills would not repair the car. I am very upset by this service and am preparing to exercise my rights under Washington State’s Lemon Law, as I believe it will come to that. The vehicle is not safe for my infant to ride in, as he is in a rear-facing car seat and becomes severely overheated without air-conditioning. He has broken out in a terrible heat-rash all over his body, which I have documented with photographs.

Crys is fantastic.

The Service writer on the vehicle did not communicate that the Pirma shield internal application was not applied to the car. We had made this appointment over two weeks ago and in addition an appointment for a hitch to be installed. The Appointment was set up on Saturday at 9 AM and it took until Wednesday at noon for the hitch to be installed. Additionally the Pirma plate was never completed and we did not find out that this was not completed until Wednesday when we came to pick up the vehicle. We were very disappointed in the lack of communication from the service department.

Pleasure to do business with. Helped me get into the perfect vehicle. Definitely look forward to doing business with him in the future.

My truck sat at the dealership for a 9:30am appt all day to find out at 3:30pm that the ac diagnostic machine is out of service

I think some of the service items are grossly overpriced but Garrett is a good guy

The defective item (radio/processor) was replaced with a new one, which made the car functional again, but the technician that installed the new radio, never ensured that the radio in fact was functional (it wasn’t, had no sound). While your service representative (Paul) did a fine job communicated with me be during the repair, the technician/s themselves did less than a complete job. The car is now satisfactory, but a good portion of my day was wasted and an unnecessary car rental (on your part) was required to complete the repair.

She was very friendly and professional. The entire experience was great.

Thank you for your courteous service.

Did a great job said it would take an hour and was only a 1/2 he.

Very friendly

Garret was not very friendly during the process. He did not want to take the time to explain anything. Thank goodness for the redeeming qualities of the person I picked the car up from. I’m still not sure I’ll bring my car back there for service :(

The third breaklight on the back of my 2014 dodge 1500 leaked a few months after I purchased this vehicle. The seal around the light was originally fixed under warranty with silicone. The leak recently came back. When I brought back in it was repaired in the same manner with silicone sealant. This is at best a bandage of a repair in which I was charged $67 dollars for. The tube of sealant was then left in the back of my truck bed. I also found the employees rude with little sence of customer service. I have bought several vehicles from the west hills complex and have them serviced regularly. Toyota and Kia service departments have been nothing but helpful and courteous. I do not understand why the dodge department doesn't seem to have the same approach to customers.

So far so good. Jim was helpful again and got the job done Thanks

I appreciated the updates on the status of my vehicle and his efforts in getting the repairs covered by the warranty.

Excellent customer service! Extremely satisfied.

Sadly will be returning with my truck because the passenger front door handle does not work(you can get in but not out). Whoops! Also the check engine light was on how did that get missed. Had a scare later that day when it wouldn't start. After three trys it did start. All that said i'm pleased to have it back.

I feel completely unsatisfied and in a word, "ripped off". I told Jim when I brought my Jeep in for an oil change, that we were smelling antifreeze when we got out of the car. He said they would take a look. At NO time did he tell me there would be a $160 charge to "take a look". I would NOT have had the service guys "take a look", if I knew it was going to cost me. I feel unjustly taken advantage of, especially since the car had been having that smell since we purchased it just five months earlier.