Everything went well and was handled professionally ????
3/22/2018
Elaine G. VERIFIED CUSTOMER
Always very pleased with the service!
3/22/2018
Dave M. VERIFIED CUSTOMER
Jim was organized and knowledgeable. I purchased my 2014 Dodge RAM 2500 truck from another dealer and wanted recall items addressed and a check engine light diagnosed. The shop determined it was a $1,000 sensor module and recommended replacement. I will take that report back to the General Manager at Infiniti of Lynnwood and have them complete the repair. My only suggestion is have your cars washed and vacuumed after service is completed.
3/21/2018
Paul L. VERIFIED CUSTOMER
I have taken my 2015 Ram 3500 diesel back twice after having the water pump replaced for the recall because I have have the low coolant light come on. My complaint is not that I had to take it back, its that West Hills did not warn me that this would happen. When I brought the truck back the 1st time they told me that this has happened to quite a few of the waterpump replacements. So why not inform the customer this might happen. I would expect more from a 5 star rated dealer!
3/21/2018
Justin P. VERIFIED CUSTOMER
Gene is great! Always super friendly and super helpful. Knew more about Jeep wave than I as I didn't know Jeep wave would cover my tire rotation! Thanks!
3/21/2018
Joel G. VERIFIED CUSTOMER
very excellent service and friendly helpful customer service. very pleased
3/21/2018
Paul G. VERIFIED CUSTOMER
Thank you agsin
3/21/2018
Pamela H. VERIFIED CUSTOMER
Fast and very cordial.
3/20/2018
Alvin W. VERIFIED CUSTOMER
Very good service as always
3/20/2018
Jeffery W. VERIFIED CUSTOMER
1st - I was not called when the work was completed.
2nd - When driving home from the dealership my van continued to make the noise that I brought it in for. So now I have to make another appointment and deal with the stress and headache of being without my vehicle for another day.
3/20/2018
Mark B. VERIFIED CUSTOMER
I was really happy with the communication. He did a great job letting me know what was going on with my truck. This dealership sets the bar for communication.
3/20/2018
Mark F. VERIFIED CUSTOMER
Very informative explaining everything. Polite and not pushy at all
3/19/2018
Ron B. VERIFIED CUSTOMER
I am very pleased with the excellent customer service I received from Jim Cannon. He was great at keeping me informed and updated. The job was done sooner than expected and cost less than expected. Thanks again for fixing my truck. Good job! Ron B
3/19/2018
Shelby S. VERIFIED CUSTOMER
Tyler was amazing and super helpful! I will definitely recommend his awesome service!
3/19/2018
Greg M. VERIFIED CUSTOMER
Mr. Cannon did an excellent job, was very personable, polite, and kept us updated on the progress of our car repair. We enjoyed working with him, and we thank Him for his friendly personality and excellent customer service.
Greg,and Tara McKinley
3/18/2018
David S. VERIFIED CUSTOMER
Krityn did a great job...thank you. She was very professional and made my appointment pleasant and helped ensure my return.
3/18/2018
Adam G. VERIFIED CUSTOMER
They did the work I brought it in for as well as rotated my tires for me and also took care of two recalls I had that they didnt plan on doing when I made the appt. But they got it all taken care of and it went very smoothy.
3/18/2018
Nick C. VERIFIED CUSTOMER
Everything went very well,very satisfied with the service.
3/18/2018
Shannon B. VERIFIED CUSTOMER
Oil change took 2 hours!!
3/18/2018
Robert C. VERIFIED CUSTOMER
Jim provided excellent customer service and communication while my truck was getting service. I really appreciate his efforts, tell him thanks!