I asked them not to fill up the washer fluid and to put the tire pressure at 38, they were all over inflated and I had to go to les scwab to have them checked.
3/17/2018
Bruce M. VERIFIED CUSTOMER
Paul did a great job with keeping me informed on status and guiding me through several steps to try and fix my radio. Really appreciated his help
3/17/2018
Larry G. VERIFIED CUSTOMER
I was not told that it was a drop off appointment and as a result I sat there for 8 hours since I live in Port Townsend and had not arranged transport. Taking the shuttle was risky since I was not told exactly how long it would be. I was extremely unhappy about the situation and had planned to bring our vehicles back for service but after waiting so long I’m now reluctant to do so.
3/17/2018
Karol S. VERIFIED CUSTOMER
Great service..Tyler went the extra mile.... thank him again for taking the time to answer my quest about my wrangler... what he didn’t know he found out for me... what a pleasure to have a employee take that extra step to achieve customer sat.. thanks again...
3/17/2018
John H. VERIFIED CUSTOMER
The interior was all spotted after the application of the stain and uv treatments, the exterior looked like it had been washed with dirty rag and left in the sun to dry. My wife was told the digi shield a 1400 dollar option, on the hood would be redone due to bubbling that she pointed out when she brought it in was NOT corrected, overall not at all satisfied for a redo of service that should have been done correctly the first time. Pretty sure we were scammed for all the upsale options we paid several thousand dollars for.
3/17/2018
Angela D. VERIFIED CUSTOMER
Tyler made sure that my Jeep got into the shop in a timely manner and was nice and helpful when I asked questions.
3/17/2018
Ronald G. VERIFIED CUSTOMER
Kristen was very professional, organized and friendly.
She was a pleasure to do business with.
3/17/2018
Gregory A. VERIFIED CUSTOMER
Garrett was very professional and kept me up to date at all times as to the status of my truck. As well as getting me a rental car and dealing with the warranty company, As a previous service manager myself I have very high expectations and Garrett exceeded them. Thank you to the entire team.
3/16/2018
Carl B. VERIFIED CUSTOMER
Very friendly. Great experience
3/16/2018
Terry H. VERIFIED CUSTOMER
Tyler was most efficient! I am happy with the overall service.
Respectfully,
Terry H
3/16/2018
Jeffrey R. VERIFIED CUSTOMER
They did the job just fine and got me out of there so I would be on time to pick up my daughter from school. Thanks Paul!!
3/16/2018
Paul L. VERIFIED CUSTOMER
Great service thanks!
3/16/2018
Via F. VERIFIED CUSTOMER
Please have a service manager call me asap via ****-****-xxxx
3/15/2018
Roy B. VERIFIED CUSTOMER
I like the personal attention the staff gives one when in there.
3/15/2018
Farid H. VERIFIED CUSTOMER
I would like to thank everyone involved in all steps of delivering an outstanding customer service experience... from the receptionist, schedulers, service advisors, technicians, shuttle drivers and to all the unsung heroes that make it smooth and memorable. Always a pleasure to deal with all. Your amenities and facilities are also greatly appreciated.
Respectfully yours. Thank you.
3/15/2018
Dylan H. VERIFIED CUSTOMER
Tyler Charawell was extremely nice and very helpful! The service team got my truck in and out very quickly! Will definitely be back whenever maintenance needs to be done!
3/15/2018
Paul H. VERIFIED CUSTOMER
Tyler was great to work with
3/15/2018
Scott W. VERIFIED CUSTOMER
THEY FOUND OUT THE TRANSMISSON WAS A FULLY ENCLOSED TYPE AND JUST DID A TRANSMISSON FLUID CHANGE. HE DID A NO CHARGE FOR THE SERVICE. THANKS.
3/14/2018
Erin J. VERIFIED CUSTOMER
Nathan was friendly, helpful, and kept me up to date. Thanks!
3/14/2018
John L. VERIFIED CUSTOMER
Nathan was very courteous. I did think the windshield wipers were a little steep