Kris did a superb job and I appreciate her terrific customer service.
3/9/2018
Robert C. VERIFIED CUSTOMER
Excellent service from Paul and the team in the Service Dept.
3/9/2018
Thomas M. VERIFIED CUSTOMER
Thank you for the great service!
3/9/2018
Daniel M. VERIFIED CUSTOMER
Service was polite professional and on time. Great job.
3/9/2018
Wendy P. VERIFIED CUSTOMER
Garrett was awesome, friendly and kept me informed as to what was going on. So far so good with repairs. ????
3/9/2018
Michael D. VERIFIED CUSTOMER
Jim provided excellent support
3/9/2018
Wendy W. VERIFIED CUSTOMER
Great service
3/8/2018
Sierra S. VERIFIED CUSTOMER
My car was never fixed after I had t at the shop overnight and for an entire day. I had specific instructions.
3/8/2018
Melanie S. VERIFIED CUSTOMER
I figure that if I make an appointment for my vehicle that it would be completed within a reasonable time. When I used the text message service team no one responded so I had to call. I get that you get busy but that is the point of me making an appointment. Also if there is a possibility of having to completely replace the part there should be one nearby available if needed. So I've now waited the 3 hours + it took to diagnose the problem and now another week for the part to come in.
3/8/2018
Dave T. VERIFIED CUSTOMER
I received great service, and my truck was ready sooner than expected. Very satisfied.
3/8/2018
Alisha H. VERIFIED CUSTOMER
Great customer service!! Thank you!
3/8/2018
Rose S. VERIFIED CUSTOMER
Excellent as always
3/8/2018
Beverly A. VERIFIED CUSTOMER
I am disabled and West Hills staff is always courteous and patient ...
3/8/2018
Andrea V. VERIFIED CUSTOMER
My service writer was great but I was told that it was going to take a couple hours and I waited from 9:00 to almost 12:30 to get my vehicle. I get that it is busy but when I go outside and just see it sitting there and I go and ask and am told that the service tech turned it in to the parts department thats a little frustrating. I think that better communication and updates on where your vehicle is or an update as to why it is taking longer would be called for and a way to ensure that customer satisfaction is taken care of
3/8/2018
David M. VERIFIED CUSTOMER
Forgot to reset my service reminder. Did not vacuum
3/8/2018
Cathy B. VERIFIED CUSTOMER
As usual everything went smoothly and within the estimated time and price quoted. We always trust our car to your service department.
3/7/2018
Thomas L. VERIFIED CUSTOMER
I am a long term customer and the service and assistance was fully up to my expectations. One of the reasons I keep coming back to west hills chyrsler
3/7/2018
Jeffery V. VERIFIED CUSTOMER
Garrett is always awesome & professional! Got parts on order that fix problem! Garrett keep me informed every step of the way! I always ask for him when need any service on my Jeep!
3/7/2018
Charles O. VERIFIED CUSTOMER
While I have enjoyed working with Jim I am sad to say that my service from West Hills was extreemly poor. Please review my records and you will see that it took months for my pickup to be fully repaired. And I was beyond disappointment when West Hills had the audacity to attempt to recharge me $100 for repairing what they had not done right the first time. I was also out of pocket for a car rental and without a car for this very substandard service time.
I must repeat, Jim was good to work with.